<p>Description</p> <p>Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead Field Service Operations for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive excellent service delivery, operational efficiency, and exceptional customer satisfaction. The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives.</p> <p>Key Responsibilities</p> <ul> <li>Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives. </li><li>Team Leadership & Development: Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture. </li><li>Operational Excellence & Safety: Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices. </li><li>Process Optimization: Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows. </li><li>Continuous Improvement: Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes. </li><li>Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction. </li></ul> <p>Qualifications</p> <ul> <li>Education: Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master's degree (MBA or equivalent) is preferred. </li><li>Experience: </li></ul> <p>o 10+ years of progressive experience in field operations.</p> <p>o 3-5 years in a senior management role overseeing field service teams.</p> <p>o Proven experience in the electrical service industry is essential.</p> <p>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities</p> <p>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</p> <p>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</p>