<p>Assistant Director of Operations, Regional Outpatient Center</p> <p>Department: ACHN</p> <p>Shift: 8:30AM-4:30PM</p> <p>Job Summary</p> <p>The Assistant Director of Operations, Regional Outpatient Center (AD) will assist in directing departmental planning and monitoring the progress of our large integrated primary and specialty clinics across the Ambulatory and Community Health Network (ACHN) that include multiple services inclusive of radiology, physical therapy, and pharmacy. The AD will provide oversight to the management staff, enhance productivity, and ensure compliance with rules and regulations for day-to-day operations. The AD will support the Regional Outpatient Centers in the daily performance and operations metrics specifically focused on: development, growth, operations, budget. Develops and recommends goals, objectives, policies, and procedures related to these operations to achieve short- and long-term objectives and to advance the mission of Cook County Health (CCH).</p> <p>Typical Duties</p> <ul> <li>Implements system-wide strategic initiatives, regulatory requirements, and policies </li><li>Supervises and develops the Manager of operations, regional outpatient centers, to support and understand daily operations with ongoing trainings, oversight and feedback based at Primary and Specialty Care in ACHN </li><li>Participates in the development of policies that support clinic operations, setting management objectives and developing and evaluating programs, systems, and services </li><li>Optimize utilization of resources by maintaining schedules and staffing ratios </li><li>Supports training and development of staff in collaboration with Nursing Operations </li><li>Develops and maintains collaborative relationships between regional outpatient centers and community-based organizations </li><li>Creates a positive work environment for employees including the consistent application of personnel policies and procedures </li><li>Contributes to the development of a workplace Culture of Safety for patients, staff and visitors </li><li>Maximize patient access by creating efficient workflow and scheduling that support the delivery of high quality, efficient patient care </li><li>Acts as management representative for any employee complaint or grievance throughout the CCH labor process </li><li>Supports development of budget for Ambulatory specialty clinics in coordination with Leadership </li><li>Ensures strict compliance with all Federal and State regulatory and accrediting bodies, including, but not limited to (Illinois Department of Public health, Joint Commission, Medicare, OSHA, HIPPA, CLIA etc.). Responsible for assuring that all systems are in good working order </li><li>Oversees and supports all aspects of patient experience to achieve high patient satisfaction ratings </li><li>Performs other duties as assigned </li></ul> <p>Minimum Qualifications</p> <ul> <li>Bachelor's degree in healthcare administration or other health care related field from accredited college or university </li><li>Four (4) years of experience as a clinic manager </li><li>Three (3) years of experience in health care administrative in an ambulatory health care setting </li><li>Experience and knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles, and standards of care for hospitals and healthcare systems </li></ul> <p>Preferred Qualifications</p> <ul> <li>Master's degree from an accredited college or university </li><li>Demonstrated experience with Electronic Medical Record </li><li>Experience with managed care environments </li><li>Experience with finance </li><li>LEAN Six Sigma or Process Improvement methodology </li><li>Prior work experience in a union environment </li></ul> <p>Knowledge, Skills, Abilities and Other Characteristics</p> <ul> <li>Knowledge of all employee labor disputes and grievances </li><li>Knowledge of Microsoft Office products (Word, Excel, PowerPoint) </li><li>Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups </li><li>Has a strong performance orientation and skillful strategic thinking. </li><li>Establishes clear expectations, and continuously measures performance. Maintains focus on priorities </li><li>Proactively meets challenges and achieves solutions through collaboration </li><li>Ability to analyze health care operations and make creative </li></ul> <p>improvements</p> <ul> <li>Ability to work in a team-based environment, and to lead and motivate </li></ul> <p>teams</p> <ul> <li>Ability to establish strong working relationships and to communicate effectively with Specialty leadership team, primary care site leaders, physicians and clinicians, behavioral health team members, patients, and families </li><li>Ability to communicate in a confidential and HIPAA compliant manner </li><li>Ability to maintain appropriate professional boundaries with all staff, trainees, and patients </li><li>Ability to demonstrate respect and sensitivity for cultural diversity, gender </li></ul> <p>differences, and sexual orientation of patients and coworkers</p> <ul> <li>Maintains confidentiality of all clinics administrative/office personnel records and personnel actions </li><li>Demonstrate the ability to work effectively with a diverse set of employees and with multiple disciplines in both clinic and administrative settings </li></ul> <p>VETERAN PREFERENCE</p> <p>PLEASE READ</p> <p>When applying for employment with the Cook County Health& Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service</p> <p>To take advantage of this preference a Veteran must:</p> <ul> <li>Meet the minimum qualifications for the position. </li><li>Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?" </li><li>Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable </li></ul> <p>OR</p> <p>A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.</p> <p>If items are not attached, you will not be eligible for Veteran Preference</p> <p>VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW</p> <p>BENEFITS PACKAGE</p> <ul> <li>Medical, Dental, and Vision Coverage </li><li>Basic Term Life Insurance </li><li>Pension Plan </li><li>Deferred Compensation Program </li><li>Paid Holidays, Vacation, and Sick Time </li><li>You may also qualify for the Public Service Loan Forgiveness Program (PSLF) </li></ul> <p>For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/</p> <p>MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.</p> <p>COOK COUNTY GOVERNMENT HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.</p> <p>Degrees and transcripts from non-U.S. accredited institutions must be translated and certified to the US equivalent academic credentials by a recognized US education interpreter service</p>