<p>All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.</p> <p>Our Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's molecular diagnostics products and technology.</p> <p>Think this role is for you?</p> <p>This individual has an ability for troubleshooting issues beyond "computer stuff." In this role, you will be troubleshooting our diagnostics instruments, reagents, and operator issues.</p> <p>You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc) and external customers (Lab technicians, hospitals, etc) via phone and email.</p> <p>We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.</p> <p>Key Outcomes:</p> <ul> <li>Provide customers with service and product troubleshooting via phone and email, for Clinical Diagnostics products. </li><li>Document calls in CRM system, escalate issues that require further investigation. </li><li>Authorize return of customer product for investigation. </li><li>Determine replacement of product as warranted. </li></ul> <p>Potential Growth Opportunities:</p> <ul> <li>Represent Technical Support as specialist for designated product(s) </li><li>Act as liaison to other departments within the division concerning issues related to specific product lines. </li><li>Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. </li><li>Work with Marketing and Service departments in the launch of new products. Reviewing or create label copy, participate in pre- and post-launch teams. </li><li>Build relationships with partners and distributors. </li><li>Writing and reviewing procedures. </li><li>Provide guidance and coaching to other Technical Support personnel. </li></ul> <p>Do you have what it takes?</p> <ul> <li>You are technically inclined, you understand science - DNA, how an assay works, reading the package insert on a medical product doesn't sound like a foreign language to you. </li><li>You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. </li><li>You are comfortable speaking on the phones and have flexibility in your schedule. </li><li>We are looking for someone who is eager to start their career in this field and wants to grow within the department. </li></ul> <p>Additional qualifications:</p> <ul> <li>Bachelor's degree or higher </li><li>Experience with RT PCR, molecular, virology or cytology (desired) </li><li>Med Tech or clinical lab background (desired) </li><li>Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired) </li><li>Bilingual (French and English) is a plus </li></ul> <p>If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!</p> <p>The annualized base salary range for this role is $53,600 to $83,700 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.</p> <p>Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.</p> <p>Agency And Third Party Recruiter Notice</p> <p>Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.</p> <p>#LI-LB2</p>