<p>Position Information</p> <p>Your voice for solutions, your guide to satisfaction!</p> <p>Start your rewarding career with the City and County of Honolulu today!</p> <p>If connecting with people and solving problems energizes you, this is your moment. TheDepartment of Customer Services, Satellite City Hall Division,is seeking five (5) empathetic and attentive individuals to join their team as aCustomer Service Representative I! Step into a role where every conversation counts and every solution matters.</p> <p>Key Responsibilities</p> <ul> <li> <p>Licensing & Permits: Process applications, renewals, and issuances for a wide range of City services, including motor vehicle transactions, bicycle licenses, disabled parking permits, picnic and loading zone permits, real property exemptions, voter registration, HOLO card passes, and more.</p> </li><li> <p>Driver's Licensing (satellite locations): Assist applicants with driver license/permit applications, administer vision tests and fingerprints, update records, and issue temporary licenses.</p> </li><li> <p>Cashiering & Transactions: Collect and validate fees for licenses, permits, taxes, and other City services; maintain accurate records of all transactions; balance daily cash intake.</p> </li><li> <p>Records & Office Support: Process and securely manage forms, applications, and sensitive data; maintain files, supplies, and publications; provide receptionist duties and general office support with minimal supervision.</p> </li><li> <p>Public Assistance: Provide accurate information on City services (e.g., vehicle registration, driver licensing, job announcements, handivan, permits) and refer non-City inquiries to appropriate agencies.</p> </li><li> <p>Perform other related duties as required.</p> </li></ul> <p>Special Work Requirements</p> <ul> <li> <p>Work schedule is Monday - Friday from 7:45 a.m. to 4:30 p.m.</p> </li><li> <p>This role involves conducting field investigations and may serve as a Disaster Support Worker per Mayor Directive 13-1.</p> </li><li> <p>May also be required to work overtime, weekends, nights and holidays based on operational needs.</p> </li></ul> <p>Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening, as well as future vacancies for this job title.</p> <p>Additional Job Information</p> <p>HIRING PROCESS:</p> <ul> <li>Applications must be submitted online by August 30, 2025,11:59 p.m., Hawaii Standard Time (HST). </li><li>Interviews for the current vacancies will be held on Monday, September 22, 2025. </li><li>A conditional job offer will be made after all interviews have concluded. </li><li>Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur. </li></ul> <p>Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:</p> <ul> <li>use a valid e-mail account; </li><li>verify your e-mail address is entered correctly on your GovernmentJobs account; </li><li>are subscribed to e-mail notices; </li><li>check your spam folders; and </li><li>addinfoneogov@honolulu.govandinfo@governmentjobs.comto your contact list. </li></ul> <p>Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.</p> <p>Minimum Qualification Requirements</p> <p>At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.</p> <p>EDUCATION REQUIREMENT:</p> <p>Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.</p> <p>EXPERIENCE REQUIREMENT:</p> <p>One year of clerical experience, which shall have included some customer service or public contact experience.</p> <p>Desired Experience: Proficient typing skills with a minimum speed of 40 words per minute and 10-key by touch.</p> <p>LICENSE REQUIREMENT:</p> <p>Possession of an appropriate valid driver's license (type 3/automobile), as required.</p> <p>Examination Process</p> <p>EDUCATION AND EXPERIENCE EVALUATION:</p> <p>In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.</p> <p>EXAMINATION WEIGHT:</p> <p>Education and Experience Evaluation........................................................100%</p>