<p>The CRM Solution Specialist plays a key role in driving consumer partner and business engagement through the strategic design and management of the CRM system This role is responsible for integrating and analyzing data from multiple sources to create unified customer profiles develop actionable segmentation strategies and optimize fan engagement By tracking key performance indicators and evaluating the effectiveness of business initiatives the CRM Solution Specialist will provide insight that improves workflow efficiency and uncovers new revenue opportunities ESSENTIAL DUTIES RESPONSIBILITIES Design implement and maintain CRM solutions to support consumer partner and business engagement initiativesAnalyze CRM data to offer recommendations to increase efficiency workflows and revenue opportunities for different business unitsdepartmentsIntegrate data from multiple sources eg CDP CRM Surveys to support unified customer profiles and actionable segmentationTrack outcomes of business initiatives and report on KPIs through a variety of visualizations ie acquisition enrichment monetizationReview data quality and fan models within the CRM CDP to identify how we can grow enrichment on consumer and partner profilesAnalyze fan behavior segmentation and lifetime value to improve retention upsell opportunities and overall engagement strategiesStay up to date on best in class CRM trends to continuously enhance the consumer experience Train internal stakeholders on CRM best practices system use and workflowsIn every position each employee is expected to align with PS&Es mission and core values along with actively participating in company sponsored community outreach programsOther duties and projects as assigned QUALIFICATION REQUIREMENTS To perform this job successfully an individual must be able to perform each duty satisfactorily The requirements listed above are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION andor EXPERIENCE Minimum of three years of SalesforceCRM administrator experience requiredKnowledge of platform integrations flow builder and data analysis via reports and dashboards required Preferred exposure to other Salesforce products Data Cloud Marketing Cloud Service Cloud Personalization Studio etcBachelors degree in a related field is preferred but not required Candidates with equivalent related experience will be considered COMPUTER SKILLS This position requires the employee to have at least two years of experience working with Salesforce as well as familiarity with business analytics An interest in emerging platforms and technologies is necessary for success in this position PHYSICAL AND ENVIRONMENTAL DEMANDS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to sit stand walk move heavy objects use a computer use a 10 key calculator use a telephone speak hear and write While performing the duties of this job the noise level in the office work environment is usually moderate and the noise level in the Fieldhouse game environment is usually loud The stress level may become high during certain times of the year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age gender identity marital status disability status protected veteran status or any other characteristic protected by law</p>