<p>Supervise and lead the NOC team during assigned shifts, ensuring effective monitoring of network performance, incidents, and alerts. Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary. Ensure that service level agreements (SLAs) and operational targets are met consistently. Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages. Collaborate with other IT teams to resolve cross-functional issues. Ensure accurate and timely documentation of network issues, solutions, and escalations. Maintain and enforce NOC operational processes, documentation, and best practices. Conduct shift handovers with clear communication of ongoing incidents or tasks. Provide regular status updates to management and stakeholders Provide guidance, training, and mentorship to junior NOC staff, fostering their professional growth. Participate in the development and improvement of NOC processes and procedures Maintain accurate documentation of network issues, resolutions, and shift activities TS/SCI with Poly required Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in network operations, with at least 2 years in a leadership role Strong understanding of network protocols, infrastructure, and security concepts Experience with network monitoring tools and ticketing systems Excellent problem-solving and analytical skills Strong leadership and team management abilities Exceptional communication skills, both verbal and written Ability to work in a fast-paced, high-pressure environment Flexibility to work rotating shifts, including nights, weekends, and holidays Relevant certifications such as CCNA, CCNP, or ITIL are preferred</p>