<p>Description</p> <p>Who We Are:</p> <p>TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.</p> <p>We work with some of America's largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.</p> <p>When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle - "Be Real" - that means being genuine, keeping your word, and having the courage to make tough decisions. Our "Be Real" values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.</p> <p>We are currently seeking a highly motivated and skilled professional to join our Sales Center Team as a Bilingual Sales Director.</p> <p>How the Position Works</p> <p>The Sales Director will oversee the daily operations of the call center and their employees and should have experience organizing work groups, coaching employees, monitoring progress, enforcing policies, and ensuring excellent quality of business. The Sales Director must be people-centered, have strong communication skills, and a natural leader that is focused on inspiring employees to own their work and deliver best in class results. This role is well suited for someone who likes a fast-paced environment, who is driven by a desire to help others, and a creative thinker. This position is full-time in the office location.</p> <p>Key Responsibilities include:</p> <ul> <li>Manage supervisors to ensure optimal team efficiency and performance. </li><li>Provide strategic leadership and direction for the call center, aligning operations with organizational objectives and values. </li><li>Supervise department staff including hiring, training, evaluating performance, and coordinating all employee-related matters. </li><li>Analyze call center metrics, KPIs, and performance data to identify areas for improvement and implement strategies to enhance operational effectiveness. </li><li>Responsible for monitoring all call center technologies. </li><li>Serve as a representative of the site at internal and external project workgroups and stakeholder meetings. </li><li>Demonstrate model leadership behavior and communication with professionalism. </li><li>Stay informed about industry trends, best practices, and technological advancements in call center management and the healthcare industry. </li></ul> <p>Qualifications</p> <p>What you need to be successful:</p> <ul> <li>Minimum of 5 years of experience in a leadership role within call center environment. </li><li>Bilingual in English and Spanish. </li><li>Strong understanding of Medicare and Medicaid regulations and healthcare industry best practices is a plus. </li><li>Bachelor's degree in Business Administration, Healthcare Administration, or related field. </li><li>Proven track record of success in improving call center efficiency, performance, and customer satisfaction. </li><li>Experience in managing multidisciplinary teams and collaborating with professionals with a variety of skills and backgrounds. </li><li>Demonstrated problem solving ability with experience providing business insights and recommendations. </li><li>Strong written and verbal communication skills with the ability to effectively present information publicly. </li><li>Ability to trouble-shoot problem areas and recommend and develop effective system and process improvements. </li><li>Budget management and financial acumen. </li><li>Strong analytical and conflict resolution skills </li><li>Ability to work effectively under pressure and meet deadlines. </li></ul> <p>TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p> <p>Equal Opportunity Employer / Disability / Vet</p>