<ul> <li>Provide a high level of customer service with excellent written and verbal communication skills </li><li>Troubleshoot and resolve computer hardware/software issues in a timely manner over the phone, in person, or using a remote control application </li><li>Utilize various software tools and applications to resolve end-user issues </li><li>Create and update knowledgebase articles </li><li>Assist with maintaining the classrooms and meeting spaces on campus </li><li>Assist with setting up and striking for events held on or off campus </li><li>Assist with sound and video as needed and provide exceptional service to co-workers and outside customers </li><li>Assist with projects and other tasks as assigned </li><li>Abide by all University policies </li></ul> <p>Wage: $13.00 per hour</p> <p>After hire, prior to your start date, you will be required to present valid documentation of employment eligibility. Please make sure you have original documents, NOT copies. A list of acceptable documents can be found on uscis.gov.</p> <p>STUDENT POSITIONS ARE OPEN TO INDIVIDUALS ENROLLED IN A MINIMUM OF 1 ON-CAMPUS TRAD COURSE (INCLUDING PSOC) AT UNW.</p> <p>Required Qualifications</p> <ul> <li>Strong interpersonal and customer service orientation along with proficient written and verbal communication skills </li><li>Ability to interact with a variety of individuals in a professional, tactful and courteous manner </li><li>Ability to work independently and as part of the team </li><li>Strong technical and troubleshooting skills with Windows and Mac operating systems </li><li>Self-motivated and detail-oriented </li><li>Growth orientated mindset and a desire to learn more about technology </li><li>Understanding of and agreement with University of Northwestern's Declaration of Christian Community and Doctrinal Statement is essential </li></ul> <p>Working Conditions</p> <p>Mental/Motor Demand Factors:</p> <ul> <li>Ability to demonstrate self direction, concentration, personal grooming/hygiene, reading, writing, problem solving skills and tact approximately 75% of the time </li><li>Ability to demonstrate time awareness and verbal reasoning approximately 60% of the time </li></ul> <p>Physical Demand Factors:</p> <ul> <li>Ability to sit approximately 70-80% of the time, walk approximately 30% of the time and stand approximately 10% of the time </li><li>Ability to lift up to 20 pounds </li></ul> <p>Environmental Condition Factors:</p> <ul> <li>Ability to work alone or with others or around others or with customer/public contact 100% of the time </li></ul> <p>Work Environment:</p> <ul> <li>The work environment involves working for a suburban, Christian university, a demonstrated commitment to the mission and values of the University and an agreement to abide by all University policies. </li></ul> <p>The aforementioned statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be asked to perform tasks not specifically addressed in this job description.</p>