<p>TJX Companies</p> <p>At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.</p> <p>Job Description:</p> <p>The Opportunity: Contribute To The Growth Of Your Career.</p> <p>As the Web Store Operations Supervisor, you will lead a team of specialists responsible for ensuring the seamless and efficient day-to-day operations of TJX Ecommerce websites. This role is crucial to the continued growth and success of TJX's business, directly impacting sales performance, customer engagement, and the overall shopping experience. You will oversee key operation activities such as: product categorization, navigation updates, and site health management, all of which are integral to driving conversion and customer satisfaction.</p> <p>Your leadership will ensure the timely and effective execution of business strategies, with a focus on optimizing site functionality and merchandising. You will work closely with cross-functional teams in Merchandising, Marketing, Analytics, and Product to support data-driven decisions, identify new growth opportunities, and ensure the alignment of digital initiatives with broader business objectives. Your work will directly contribute to scaling and evolving our digital platforms to meet the growing demands of our customers.</p> <ul> <li>Maximize On-Site Conversion: Partner with management to implement operational strategies that enhance product flow, merchandising, and site health to increase on site conversion and drive sales. </li><li>Site Merchandising Oversight: Ensure accurate and consistent site merchandising across all TJX eCommerce platforms through a team of specialists. Oversee the product categorization process, taxonomy, shop updates, and other operational responsibilities to maintain seamless customer experience. </li><li>Operational Execution: Oversee the delivery of key operational tasks through delegation to specialist team, including static content management, marketing promotions setup, shipping updates, and filter audits in accordance with established SOPs and SLAs, ensuring smooth site functionality. </li><li>Incident & Defect Management: Track and manage operational defects, supporting incident management and providing clear communication to minimize disruption and resolve issues efficiently. </li><li>Site Health Strategy: Support the overall site health strategy, ensuring stability and functionality of back-end systems while maintaining optimal customer experience across all TJX brands. </li><li>Process Optimization & Automation: Identify opportunities for process optimization and automation, working closely with management to improve accuracy, efficiency, and scalability across operations. </li><li>Measurement Strategy Development: Develop and implement a measurement strategy to assess the effectiveness of operational improvements, aligning performance metrics with business objectives. Track progress and impact driven by team of specialists. </li><li>Competitive & Industry Insights: Monitor competitor activities and industry trends through site deep dives, sharing key findings and actionable recommendations to stay ahead of market shifts and enhance the digital business. </li><li>Team Leadership & Development: Lead and develop a high-performing team of specialists, motivating associates to achieve operational excellence. </li><li>Collaboration & Communication: Maintain consistent communication with stakeholders across multiple business functions, ensuring alignment and the effective resolution of issues with minimal disruption to the business or customer experience. </li><li>Merchandising Strategy Implementation: Drive the execution of merchandising strategies through specialist team, ensuring alignment with broader business goals </li><li>Process Improvement & Automation Support: Champion continuous improvements and automation efforts, ensuring the team adapts to changes in technology and operational needs. </li><li>System Issue Management: Support the identification, management, and communication of system issues, ensuring timely resolution and minimal impact on business operations. </li></ul> <p>Who We Are Looking For: You.</p> <ul> <li>Bachelor's degree in business or related experience </li><li>2-4 years' experience in eCommerce, Merchandising, or Marketing </li><li>Experience managing a direct report or team which includes mentoring, developing and leading associates </li><li>Strong knowledge of the ecommerce business & technology trends </li><li>Familiarity with product and content management systems </li><li>Experience optimizing processes & driving solutions </li><li>Excellent written and verbal communication skills - proven ability to work effectively with all organizational levels </li><li>Ability to prioritize and triage competing questions and requirements </li><li>Experience working with cross-functional teams, building relationships with partners, and influencing outcomes in a changing Digital environment. </li></ul> <p>Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.</p> <p>In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.</p> <p>Address:</p> <p>550 Cochituate Road</p> <p>Location:</p> <p>USA Home Office Framingham MA 550 Cochituate Rd</p> <p>This position has a starting salary range of $74,500.00 to $95,000.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.</p>