<p>Description</p> <p>Job Overview:</p> <p>The Product Manager is responsible for defining and executing the strategy, roadmap, and delivery of associate-facing digital products, including Cyan and other internal platforms. This role focuses on enhancing the associate experience by developing technology solutions that improve internal workflows, support operations teams, and increase overall organizational efficiency.</p> <p>The Product Manager will work closely with cross-functional teams such as engineering, UX/UI, marketing, delivery, PMO, and operations to ensure that internal digital products meet business requirements, align with technical standards, and address the needs of associates and internal stakeholders.</p> <p>This position plays a key role in driving innovation in property management technology and enabling teams to better support the communities we serve.</p> <p>Compensation: $120k+ annually, depending on experience</p> <p>FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.</p> <p>Your Responsibilities:</p> <ul> <li>Define and own product vision, strategy, and roadmap in collaboration with stakeholders and product team members for associate experience platforms </li><li>Conduct market research, competitive analysis, and gather user feedback to inform product decisions </li><li>Partner with UX/UI teams to design intuitive, engaging experiences </li><li>Manage and prioritize epics and features by collaborating with business and technology teams and participating in planning ceremonies </li><li>Define and track KPIs to measure product success and adoption </li><li>Collaborate with engineering and delivery teams for timely, high-quality delivery of initiatives </li><li>Conduct product discovery through user interviews, surveys and analytics and actively engage with stakeholders </li><li>Champion innovation in AI-driven digital assistants and LLM models </li><li>Communicate product updates, roadmap changes, and milestones to stakeholders and leadership </li><li>Support go-to-market strategies and product messaging in partnership with marketing teams and operations </li><li>Monitor product performance and drive continuous improvement through data-driven insights </li><li>Communicate and articulate product vision to stakeholders and internal teams (engineering, data, design). Lead cross-functional teams through the product development lifecycle, from concept to launch to post-launch optimization </li><li>Stay informed about industry trends, emerging technologies, and customer needs to inform future product development efforts. Represent the company at industry conferences and events to build relationships, share insights, and stay informed on emerging trends </li><li>Drive continuous improvement through iteration and experimentation, using data-driven insights to optimize product performance </li><li>Ensure the products and features effectively solve customer problems and deliver value to end-users </li><li>Manage all aspects of in-life product, including customer feedback, issues, and needs </li></ul> <p>Skills and Qualifications:</p> <ul> <li>Strategic thinker with strong analytical and problem-solving skills </li><li>Excellent communication and stakeholder management abilities </li><li>Deep understanding of user experience principles and customer-centric design </li><li>Able to balance short-term priorities with long-term vision </li><li>Experience in property management or real estate technology preferred </li><li>Certified Scrum Product Owner (CSPO) or similar Agile certification is a plus </li><li>Adaptable, with the ability to adjust to shifting priorities and demands </li></ul> <p>Education and Experience:</p> <ul> <li>Bachelor's degree in computer science, Information Technology, Business, or related field (MBA a plus) </li><li>3+ years of experience as a product owner or product manager, preferably in SaaS, AI, or digital products </li><li>Proven track record of delivering successful digital products in a fast-paced environment. </li><li>Experience with Agile methodologies and tools (Azure DevOps, Jira) </li><li>Familiarity with AI technologies, LLMs, and conversational interfaces (strongly preferred) </li></ul> <p>Physical Requirements:</p> <ul> <li>Sit at a desk for extended periods of time </li><li>Superior manual dexterity skills </li><li>Able to lift up to 30 pounds </li><li>Walk and move throughout the community areas and facilities </li></ul> <p>Work Location: Remote</p> <p>Work Hours: Monday - Friday, 8 hours per day with the ability to work extended hours, evenings or weekends on occasion.</p> <p>Travel Requirements: Quarterly, one-week meetings are held in California.</p> <p>About Us:</p> <p>FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.</p> <p>Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.</p> <p>Experience exceptional service with a fulfilling career in property management with FirstService Residential.</p> <p>To learn more about our company and culture, visit https://www.fsresidential.com/</p> <p>Disclaimer:</p> <p>The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</p> <p>FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.</p> <p>Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.</p>