<p>Position Title:</p> <p>Manager Accounts Receivable and ID Card Services</p> <p>Job Group:</p> <p>Professional & Scientific</p> <p>Required Minimum Qualifications:</p> <p>Bachelor's degree and 5 years of related experience</p> <p>Preferred Qualifications:</p> <p>Previous management or leadership experience</p> <p>Experience working with student accounts, accounts receivable, financial operations, or a similar administrative environment</p> <p>Knowledge of federal and state regulations related to student accounts, Title IV, and cash-handling compliance</p> <p>Experience in strategic planning, goal setting, and data analysis assessment</p> <p>Proficiency with financial systems, ERP platforms, and Microsoft Office tools</p> <p>Job Description:</p> <p>Summary</p> <p>The Accounts Receivable and ISU Card Office is seeking a Manager of Accounts Receivable and ID Card Services to lead a collaborative, customer-focused, and innovative team.</p> <p>The successful candidate will serve as the primary leader for Billing, Account Resolution/Collections, and ISU Card Services, providing direction and oversight across these critical operational areas. This role supports the management of day-to-day office operations, including billing, receivables, collection account payment processing, and ID Card functionality, while ensuring exceptional customer service is embedded in every interaction.</p> <p>The Manager will play a key role in driving process improvements, optimizing system functionality, and supporting staff development. This position requires a forward-thinking leader who can balance operational excellence with strategic vision, fostering a culture of collaboration, accountability, and continuous improvement.</p> <p>Key Responsibilities</p> <p>Accounts Receivable and ID Card Operations</p> <ul> <li>Oversee daily operations related to student billing, account management, collections, and refund processing. </li><li>Ensure accurate and timely posting of charges, payments, adjustments, and financial transactions. </li><li>Monitor workflows to maintain efficiency, accuracy, and compliance with university policies and federal/state regulations. </li><li>Make strategic recommendations for enhancements and efficiencies for billing, collections, and ID Card operational processes. </li><li>Serve as a subject matter expert for ID Card Systems and accounts receivable financial systems, including troubleshooting, testing enhancements, and supporting system upgrades. </li></ul> <p>Customer Service and Campus Engagement</p> <ul> <li>Provide high-quality service to students, families, faculty, and staff by resolving escalated account inquiries and complex financial issues. </li><li>Communicate technical and financial information in clear, accessible terms to diverse audiences, while maintaining confidentiality. </li><li>Collaborate with campus departments-including Financial Aid, Registrar, Housing, Dining, and academic units-to ensure coordinated student support and accurate billing. </li></ul> <p>Compliance and Reporting</p> <ul> <li>Assist with the preparation of reports, audits, reconciliations, and documentation required for internal and external review. </li><li>Maintain strong internal controls to safeguard university assets and ensure confidentiality, and data integrity. </li></ul> <p>Staff Supervision & Development</p> <ul> <li>Provide guidance, training, and performance feedback to staff involved in billing, receivables, ID Card, and customer service functions. </li><li>Promote a collaborative, service-oriented team culture focused on accuracy, accountability, and continuous improvement. </li><li>Assist in developing training materials, standard operating procedures, and cross-training plans. </li></ul> <p>Process Improvement & Strategic Support</p> <ul> <li>Identify opportunities to streamline processes, enhance system functionality, and improve the student financial and ID Card experience. </li><li>Participate in campus committees, working groups, and system-implementation projects. </li><li>Support the Accounts Receivable and ID Card Office in developing policies, planning initiatives, and advancing departmental goals. </li></ul> <p>Level Guidelines</p> <ul> <li>Aware of key annual objectives of department or work unit </li><li>Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports </li><li>Focus on ISU's mission and meeting department or work unit goals </li><li>Supervises a small department or work team </li><li>Often is a working supervisor with direct, previous experience performing work of those supervised </li><li>Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management </li><li>Requests approval for financial actions beyond a limited scope per policy </li></ul> <p>Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.</p> <p>Appointment Type:</p> <p>Regular</p> <p>Number of Months Employed Per Year:</p> <p>12 Month Work Period</p> <p>Time Type:</p> <p>Full time</p> <p>Pay Grade:</p> <p>PS809</p> <p>Application Instructions:</p> <p>To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:</p> <p>1) Resume/Curriculum Vitae</p> <p>2) Letter of Application/Cover Letter</p> <p>If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.</p> <p>Why Choose ISU?</p> <p>Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:</p> <ul> <li>Retirement benefits including defined benefit and defined contribution plans </li><li>Generous vacation, holiday and sick time and leave plans </li><li>Onsite childcare (Ames, Iowa) </li><li>Life insurance and long-term disability </li><li>Flexible Spending Accounts </li><li>Various voluntary benefits and discounts </li><li>Employee Assistance Program </li><li>Wellbeing program </li></ul> <p>Original Posting Date:</p> <p>March 2, 2026</p> <p>Posting Close Date:</p> <p>March 11, 2026</p> <p>Job Requisition Number:</p> <p>R18705</p>