<p>Embark on a Journey of Impactful Adventure</p> <p>The Membership Associate's primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.</p> <p>Who Are We?</p> <p>The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.</p> <p>Perks & Benefits</p> <ul> <li>Free family YMCA membership, including outdoor pools </li><li>Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees </li><li>Babysitting while you work (up to 4 hours per day) </li><li>Generous program discounts on childcare, camp, youth sports, swimming lessons and more! </li><li>12% employer contribution to retirement savings and optional 403B retirement savings plan. </li><li>Employee Assistance Program </li><li>Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University </li><li>Career development and paid training </li></ul> <p>What You'll Do</p> <ul> <li>Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility. </li><li>Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs. </li><li>Assists in giving cause-driven facility tours for prospective members. </li><li>Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs. </li><li>Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization's sexual abuse screening tool before providing entry. </li><li>Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion. </li><li>Maintains accurate cash, receipt records, and financial operating procedures. </li><li>Understands and properly executes opening and closing procedures. </li><li>Maintains a professional atmosphere and presentation with proper and current signage. </li><li>Always wears approved YGBW apparel and name tag when on duty. </li><li>Ensure compliance with all YGBW policies and standard operating procedures. </li><li>Perform other related duties as assigned. </li></ul>