<p>Job Responsibilities</p> <p>Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.</p> <p>Job Duties:</p> <ul> <li>Serve as the team leader/manager for the Constituent Services Unit in the Office of Communications and External Affairs, providing direction and management of staff and daily operations. Responsible for providing review and necessary follow-up to constituent inquiries via phone, written, electronic and in-person walk ins. Serve as primary lead for handling constituent requests on behalf of the State Director, including answering the corresponding phone line(s). Collect data on types of constituent contacts and publishes weekly, monthly and quarterly reports to look for trends and changes in call volume or issues for all areas of the agency. </li><li>Manage Constituent Services Unit, handle constituent/general inquiries, serving as a key point of contact for Child Welfare, Adult Advocacy, Child Support Services and Early Care and Education inquiries; research cases and recommend next steps by the agency; recommend and provide appropriate information and contacts to constituents as needed, track and record constituent contacts and the disposition or resolution, to include follow up/updates from all internal and external contacts. </li><li>Supervise, schedule and lead Constituent Services representatives in daily handling of inquiries/complaints by coaching staff and providing training to ensure proper E actions are taken in the review, referral and timely response to constituents- likely within 48 business hours. Direct improvement of customer service processes and practices for Constituent Services and make recommendations. </li><li>Serve as the primary person to answer phone lines associated with the State Director and the State Director's Office and follow up/complete constituent inquiries and E reviews on behalf of the State Director's Office. </li><li>Compile data reports weekly, monthly and quarterly to determine workflow of the Constituent Services Unit and disseminate to other agency leaders as appropriate. Identifies issues and trends to help DSS work effectively in collaboration with other government and partner agencies. </li></ul> <p>Minimum and Additional Requirements</p> <p>Bachelor's Degree and three (3) years of professional experience in social services, correctional, education, business administration, customer service or relevant program experience.</p> <p>Master's Degree and one (1) year of professional experience in social services, correctional, education, business administration, customer service or relevant program experience.</p> <p>Preferred Qualifications</p> <p>Previous experience as a front line case manager is preferred.</p> <p>Additional Comments</p> <p>This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.</p> <p>Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.</p> <p>If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.</p> <p>The South Carolina Department of Social Services offers an exceptional benefits package that includes:</p> <ul> <li>Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children </li><li>15 days annual (vacation) leave per year </li><li>15 days sick leave per year </li><li>13 paid holidays </li><li>Paid Parental Leave </li><li>State Retirement Plan and Deferred Compensation Programs </li></ul> <p>DIVISION: State Director / Richland County</p>