<p>Reston Limousine is currently hiring for a Customer Service & Sales Representative to join our team in Sterling, Virginia. Reston Limousine in the largest luxury transportation company in the D.C Metropolitan area, with over 36 years of business. Apply today to join our award-winning team.</p> <p>Job Title: Customer Service & Sales Representative</p> <p>Job Summary: We are seeking a dedicated and customer-focused Customer Service/Sales Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, managing booking requests, and ensuring a smooth and efficient reservation process. The ideal candidate is an excellent communicator, problem-solver, and team player who thrives in a fast-paced environment.</p> <p>Key Responsibilities:</p> <ul> <li>Handle incoming reservation requests via phone, email, or online systems </li><li>Accurately enter and update booking information in the reservation system </li><li>Provide customers with information about services, availability, pricing, and policies </li><li>Assist customers with changes, cancellations, and special requests </li><li>Maintain up-to-date knowledge of company offerings and promotions </li><li>Coordinate with other departments to ensure customer needs are met </li><li>Ensure all reservations are processed efficiently and accurately </li><li>Maintain records and prepare reports as required </li><li>Respond to customer inquiries via phone, email, etc., in a timely and professional manner </li><li>Resolve product or service issues by identifying the problem, offering solutions, and following up to ensure resolution </li><li>Maintain accurate records of customer interactions and transactions </li><li>Handle complaints with empathy and professionalism </li><li>Process orders, forms, applications, and requests as needed </li><li>Meet or exceed performance metrics, including response time and customer satisfaction </li></ul> <p>Key Skills & Competencies:</p> <ul> <li>Customer Service </li><li>Problem Solving </li><li>Conflict Resolution </li><li>Computer Literacy </li><li>Team Collaboration </li></ul> <p>Days & Hours:</p> <p>Monday - Friday, 9am - 6pm</p> <p>Pay Structure:</p> <p>Salary + Commission: $45K start (with key performance metrics offering immediate 5K jumps if achieved)</p> <p>1% Commission on Sales, paid monthly in arrears (first 12 months will typically equate to 1m - 1.3m sales, equivalent to 10k-13k commission)</p>