<p>POSITION?SUMMARY:</p> <p>Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.</p> <p>DUTIES AND RESPONSIBILITIES:</p> <p>Service:</p> <ul> <li>Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures </li><li>Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures </li></ul> <p>Operations:</p> <ul> <li>Facilitate opening and closing of stores </li><li>Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions </li><li>Ensure store merchandising standards are consistently executed per the company guidelines </li><li>Coordinate, monitor and align team resources to maximize sales and service potential </li><li>Resolve basic IT /register issues and escalate as necessary </li><li>Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately </li><li>Prepare for and participate in inventories; verify high risk counts </li></ul> <p>Financial/Business:</p> <ul> <li>Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events </li><li>Communicate daily with the team; look for additional ways to drive business through product, processes, or people </li></ul> <p>People/Leadership:</p> <ul> <li>Serve as the Manager on Duty providing leadership during assigned shifts </li><li>Direct, coach, and train Associates in their daily job assignments </li><li>Represent and support the company by fostering strong business relationships within the airport community </li><li>Monitor and address performance issues in a timely manner through a partnership with AGM or GM </li><li>Contribute feedback on Associate reviews and provide input on Associate counseling </li><li>Other duties as assigned </li></ul>