<p>DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.</p> <p>\n</p> <p>\n</p> <p>The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.</p> <p>\n</p> <p>\n</p> <p>Position: First Shift Client Support Specialist</p> <p>\n</p> <p>Shift: 9:00 am-5:30 pm, Monday-Friday; holidays and weekends as needed</p> <p>\n</p> <p>Pay: $23.00per hour</p> <p>\n</p> <p>Additional Incentives:There are no further incentives available beyond what has been outlined.</p> <p>xx</p> <p>In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.</p> <p>\n</p> <p>\n</p> <p>\n</p> <ul> <li>Assess and address customer needs to ensure satisfaction and build strong, lasting relationships. \n </li><li>Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution. \n </li><li>Serve as the primary liaison between customers and internal teams like warehouse and transportation. \n </li><li>Build and maintain trust with customers through clear, open, and interactive communication. \n </li></ul> <p>\n</p> <p>\n</p> <ul> <li>Process and accurately input all customer orders and special shipping requests. \n </li><li>Track customer orders and proactively communicate status updates and any changes. \n </li><li>Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery. \n </li><li>Manage all order-related paperwork and maintain organized files for easy access. \n </li></ul> <p>\n</p> <p>\n</p> <ul> <li>Maintain and update a current and accurate procedures manual for all client support processes. \n </li><li>Run various reports to check product availability and inventory integrity and identify and resolve variances. \n </li><li>Contribute to and participate in initiatives that improve safety, quality, and productivity. \n </li><li>Ensure all food safety and quality guidelines are followed in all tasks. \n </li><li>Crosstrain in various tasks to provide coverage and assistance to other team members. \n </li></ul> <p>\n</p> <p>\n</p> <ul> <li>Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions. \n </li><li>Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment. \n </li></ul> <p>\n</p> <p>\n</p> <p>SECURITY AND SAFETY</p> <p>\n</p> <p>\n</p> <ul> <li>Adheres to all company security and inventory control procedures. \n </li><li>Maintains a secure work environment and reports any safety or security concerns to management immediately. \n </li><li>Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members. \n </li></ul> <p>\n</p> <p>\n</p> <p>QUALIFICATIONS</p> <p>\n</p> <p>\n</p> <ul> <li>Education: High school diploma or GED required; some college is a plus. \n </li><li>Experience: 1-;2 years of customer service experience in a third-party logistics (3PL) environment. \n </li></ul> <p>\n</p> <p>\n</p> <p>REQUIRED SKILLS</p> <p>\n</p> <p>\n</p> <ul> <li>Excellent verbal and written communication skills in English. \n </li><li>Ability to interact with customers professionally and courteously. \n </li><li>Basic computer proficiency, including Microsoft Word and Excel. \n </li><li>Preferred: Experience with inventory management systems and/or fluency in Spanish. \n </li></ul> <p>\n</p> <p>\n</p> <p>PHYSICAL REQUIREMENTS</p> <p>\n</p> <p>\n</p> <ul> <li>The role requires standing, sitting, and moving intermittently throughout the workday. \n </li><li>Must be able to perform focused, detail-oriented work. \n </li><li>Requires effective sensory, motor, and manual dexterity skills to perform job duties. \n </li></ul> <p>\n</p> <p>\n</p> <p>Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:</p> <p>\n</p> <p>\n</p> <ul> <li>Affordable medical, dental, and vision coverage available beginning on your 30thday \n </li><li>PTO program for all associates, including paid holidays and vacation \n </li><li>401(k) with generous company match \n </li><li>Tuition reimbursement program \n </li><li>Excellent training and career advancement opportunities \n </li></ul> <p>\n</p> <p>\n</p> <p>Grow your skills. Shape your world.</p> <p>","title</p>