<p>The Operations Team lead assigns, coordinate, and monitor the Lockbox Mail Operations workflow through completion, overseeing and directing the efforts described below.</p> <p>Duties & Responsibilities:</p> <ul> <li>Assign/coordinate/ monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity. </li><li>Research and determine the disposition of mail and exception items on a daily basis ( if necessary). </li><li>Verify Mail Logs on a daily basis </li><li>Review operator production logs for clarity, statistics and accuracy. </li><li>Ensure the daily work is completed and according to department procedure and customer specifications and deadlines . </li><li>React and respond to issues or problems that arise immediately. </li><li>Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank. </li><li>Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them. </li><li>Monitor/ review/approve/complete various daily, weekly, monthly documentation. </li><li>Train/cross-train associates. </li><li>Communicate effectively with staff, key associate, management, vendors, and internal/ external customers. </li><li>Monitor and/or ensure compliance with Federal and State Laws and regulations; including but not limited to the Bank Secrecy Act and Anti- Money Laundering, in addition to, Bank operation policies and procedures. </li><li>Provide support to Customer Service, OCR Operations and participate as needed in research. </li><li>Other duties as assigned. </li></ul> <p>Knowledge/Skills/Experience Requirements:</p> <p>Banking Operations experience with leadership responsibilities, preferred.</p> <p>Strong leadership and interpersonal skills, strong communicator, logical thought process, sound follow-through, and flexibility must be a team-player with the ability to multi- task and possess good estimation/ projection skills.</p> <p>Additional Desirable Qualifications:</p> <p>Experience and/or knowledge of Lockbox Operations.</p>