<p>Job Summary:</p> <p>Responsible for overseeing the daily operations of patient access and registration to ensure accuracy, efficiency, and a positive patient experience. This role provides frontline leadership for staff performing scheduling and insurance verification, while ensuring compliance with established policies, payer requirements, and regulatory standards. The Supervisor serves as a key resource for staff and patients, assisting with workflow coordination, issue resolution, and continuous improvement efforts.</p> <p>Essential Functions:</p> <ul> <li> <p>Supervise patient registration staff to ensure consistent, accurate, and timely completion of registration and access functions.</p> </li><li> <p>Provide coaching, training, and daily guidance to staff to promote professional growth and accountability.</p> </li><li> <p>Monitor staff productivity, quality, and adherence to departmental performance standards and key performance indicators (KPIs).</p> </li><li> <p>Assist in resolving escalated patient registration or financial clearance issues, including insurance coverage and authorization concerns.</p> </li><li> <p>Ensure compliance with regulatory standards, payer requirements, and organizational policies in all registration activities.</p> </li><li> <p>Prepare and review reports on staff performance and registration activities to identify areas for improvement.</p> </li><li> <p>Support initiatives to enhance patient satisfaction and improve service delivery.</p> </li><li> <p>Collaborate with clinical and revenue cycle teams to ensure smooth handoffs and efficient workflows.</p> </li><li> <p>Participate in departmental meetings, workgroups, and projects to support patient access and organizational objectives.</p> </li><li> <p>Performs other duties as assigned.</p> </li></ul> <p>Education Requirement: High school diploma or equivalent</p> <p>Experience Requirement: 0-4 years of related/progressive experience</p> <p>An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.</p> <p>Certifications & Licensures: N/A</p> <p>Working Conditions:</p> <ul> <li> <p>Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).</p> </li><li> <p>Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.</p> </li><li> <p>Standing or walking with objects up to 10lbs: 3. Intermittent (10%-50%).</p> </li><li> <p>Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).</p> </li><li> <p>Sitting at computer workstation for extended periods: 4. Regular (>50% of the time).</p> </li><li> <p>Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional <10%. </p> <p></p> </li><li> <p>Repetitive motion: 4. Regular (>50% of the time) (typing, data entry, scanning).</p> </li><li> <p>Working at heights above 4 feet: 1. Never.</p> </li><li> <p>Working in confined spaces: 1. Never.</p> </li><li> <p>Risk of injuries from use of equipment on the job: 1. Rare.</p> </li><li> <p>Job-related travel: 1. Never to 2. Occasional.</p> </li><li> <p>Loud noises: 2. Occasional (<10% of the time). </p> <p></p> </li><li> <p>Temperature extremes: 1. Never.</p> </li><li> <p>Hazardous chemicals and fumes including waste: 2. Occasional (<10% of the time). </p> <p></p> </li><li> <p>Radiation: 2. Occasional (<10% of the time). </p> <p></p> </li><li> <p>Burns: 1. Never.</p> </li><li> <p>Cuts/Punctures: 1. Never to 2. Occasional</p> </li><li> <p>Bloodborne/airborne pathogens: 3. Intermittent (10%-50%).</p> </li><li> <p>Recombinant DNA or viral vectors: 1. Never.</p> </li><li> <p>Combative/violent people: 3. Intermittent (10%-50%).</p> </li><li> <p>Animal handling (including carcasses): 1. Never.</p> </li><li> <p>Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.</p> </li></ul> <p>Physical Demands:</p> <p>This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.</p>