<p>Technical | Estimating | Field Leadership | Customer-Facing | Fast-Paced</p> <p>This role is based out of our Villa Park, IL location and requires daily presence.</p> <p>About Nations Roof</p> <p>Nations Roof is a leading national commercial roofing contractor delivering reliable, cost-effective solutions across all major roofing and waterproofing systems. We focus on safety, quality, and long-term asset performance through both project work and ongoing maintenance programs.</p> <p>Position Summary</p> <p>The Service Manager leads day-to-day service operations, including repairs, maintenance, and small projects, while driving team performance, customer satisfaction, and financial results. This role partners with senior leadership to grow territory revenue and manage P&L.</p> <p>Key Responsibilities</p> <ul> <li>Lead service sales reps and field crews (repairs, maintenance, install) </li><li>Manage scheduling, dispatch, and daily field operations </li><li>Oversee service contracts and customer relationships </li><li>Resolve technical and customer issues </li><li>Monitor KPIs, improve performance, and drive accountability </li><li>Manage budgets, P&L, invoicing, and cost controls </li><li>Hire, train, and develop team members </li><li>Identify and grow service and maintenance opportunities </li></ul> <p>Qualifications</p> <ul> <li>5+ years commercial roofing experience (TPO, PVC, EPDM, BUR, Mod Bit, Metal, Coatings) </li><li>Leadership experience managing crews or service teams </li><li>Strong estimating (repairs, replacements, surveys, maintenance) </li><li>Work Order/spec reading and project management skills </li><li>Knowledge of codes, safety (OSHA), and system design </li><li>Strong communication, organization, and problem-solving skills </li><li>Proficient in Microsoft Office and field technology </li></ul> <p>Compensation & Benefits</p> <ul> <li>Salary + incentive </li><li>Company vehicle or car allowance, phone, computer </li><li>Medical, dental, vision, life, disability </li><li>Paid time off + holidays </li><li>401(k) with match </li></ul> <p>This job description outlines the general nature and level of work and is not a complete list of all responsibilities.</p> <p>Candidates must be able to perform essential duties with or without reasonable accommodation.</p> <p>Nations Roof is an Equal Opportunity Employer and a Drug-Free Workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, genetic information, or other protected status.</p> <p>No recruiters.</p> <p>Must be authorized to work in the U.S.</p> <p>#IND123</p>