<p>POSITION SUMMARY:</p> <p>Provides support and management to clinical staff and clients within the department. Reports to and functions under the direction, instruction, and supervision of the Program Supervisor/Manager.</p> <p>GRACEPOINT BENEFITS</p> <ul> <li>Full Health, Dental, Vision, Disability, Accidental, and 401(k) within 1 month of hire </li><li>Paid Training and Coaching </li><li>Non-Profit Organization Student Loan Forgiveness </li><li>Wellness Events </li><li>PTO accrual starts on day 1 of employment </li><li>Company Discount Perks </li></ul> <p>QUALIFICATIONS:</p> <p>Minimum of a high school diploma or a general education degree (GED). Must be able to type 35 wpm, read, write, comprehend verbal and written instructions, file alphabetically, and use office machines. Ability to communicate effectively with, provide information to, and respond to questions from employees, clients, visitors, and all outside providers.</p> <p>FUNCTIONAL RESPONSIBILITIES INCLUDE:</p> <ul> <li>Verification of Insurance and/or Fund Source for new and existing patients. </li><li>Professional and courteous communication with patients, staff, and outside providers. </li><li>Assess patients with eligibility needs appropriately. </li><li>Maintain organization in a fast-paced environment. </li><li>Maintain general knowledge of agency services available for clients. </li><li>Effectively manage the flow of work area. </li><li>Other duties as needed per program requirements. </li></ul> <p>COMPLIANCE RESPONSIBILITIES INCLUDE:</p> <ul> <li>Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services. </li><li>Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department. </li><li>Completes administrative functions and data entry timely and accurate. </li></ul> <p>CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:</p> <ul> <li>Provides exceptional customer service in all communications and interactions with staff and, general public. </li><li>Maintains confidentiality and remains calm under stress. </li><li>Assists staff with support in all areas of functional responsibility in a courteous, supportive manner. </li><li>Maintains and exhibits servant leadership qualities and exceeds customers' expectations. </li></ul> <p>PHYSICAL DEMANDS:</p> <p>Abilities in reaching, bending, talking, fingering, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.</p> <p>Must be capable of lifting 10 pounds of dead weight alone.</p> <p>WORK ENVIRONMENT:</p> <ul> <li>General climate-controlled health care setting. </li><li>Most work is completed while seated at a desk using standard office equipment. </li><li>Interface with patients in an outpatient or acute care inpatient environment. </li><li>Fast paced. Multi-tasking requires above-average time management skills. Team approach. </li></ul> <p>FISCAL RESPONSIBILITIES INCLUDE:</p> <ul> <li>Effective, efficient use of agency resources, systems, equipment, and processes. </li><li>Continuous focus on cost savings initiatives across the responsibilities and deliverables. </li><li>Effective use of time management to avoid overtime and budgetary issues. </li></ul> <p>Monday - Friday 8am-4:30pm</p> <p>PSN 643</p>