<p>Objectives of this Role</p> <ul> <li>Process all types of commercial, mortgage and consumer loan transactions from booking through payoff, for all branches. </li><li>Generates monthly board reports, reconcile bills, general ledger, credit card and deposit accounts. </li><li>Ensure monthly submission of credit reporting and accurate responses to E-Oscar disputes and manages credit reporting corrections. </li><li>Resolve general inquiry requests from internal and external customers. </li></ul> <p>Essential Functions</p> <ul> <li>Determination of releasing loan funds according to the banks standard policy and procedures. </li><li>Determination of releasing refunds when applicable. </li><li>Ability to calculate accruals, reverse & reapply payments and create manual billing statements. </li><li>Create, revise, and update policies and procedures. </li></ul> <p>Other Duties</p> <p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice.</p> <p>Nature of Internal Customers</p> <ul> <li>Lenders, Lender Support, Loan Operations, Mortgage, Consumer, Small Business, Deposit Operations and Customer Engagement Center </li></ul> <p>Nature of External Internal Customers</p> <ul> <li>Loan customers, 3rd party vendors and participating banks </li></ul> <p>Competencies</p> <ul> <li>Customer Centric Focus </li><li>Agent of Change </li><li>Effective Communicator, both written and oral </li><li>Results Oriented with the Ability to Execute on Bank Initiatives </li><li>Driver of Diversity and Inclusion </li><li>Acts with Integrity </li><li>Collaborates Across Bank Channels </li><li>Business Acumen </li></ul> <p>Qualifications</p> <ul> <li>1-3 years banking experience preferred. </li><li>Must be detailed oriented with good organizational skills. </li><li>Ability to handle high workload and prioritize multiple tasks to insure timely completion. </li><li>Must be a team player and work well with all levels of bank personnel. </li><li>Must be able to work accurately under time constraints. </li><li>Adhere to policies for regulatory requirements of the bank. </li><li>Proficient with mainframe systems as well as complete Microsoft Office products. </li><li>Strong analytical skills </li><li>Ability to pass a background check. </li></ul> <p>Physical Demands</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p> <p>While performing the duties of this job, the employee is regularly required to talk or listen. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.</p>