<p>Job Description</p> <p>Job Summary:</p> <p>Waterville Veterinary Clinic is a busy veterinary practice located in Waterville, New York. Our Client Care Representative position is an excellent opportunity to utilize your customer service skills in a fast-paced, energetic setting.</p> <p>FT and PT opportunities. Starting pay $16.00-$17.00/hour</p> <p>Weekend availability is required.</p> <p>Responsibilities:</p> <ul> <li>Serve as the primary point of contact for client care. </li><li>Greet and support clients through scheduling appointments, answering phone calls, and educating clients on the various services that we provide. </li><li>Collaborate with cross-functional teams to ensure customer satisfaction and resolution of issues. </li><li>Manage multiple phone lines and internet platforms to provide excellent client communication. </li><li>Manage customer accounts, including account setup and maintenance. </li><li>Utilize a veterinary software program to track customer interactions and maintain accurate records. </li><li>Conduct regular check-ins with customers to ensure ongoing satisfaction and identify opportunities for improving their experience. </li></ul> <p>Experience:</p> <ul> <li>Previous experience in a customer support or similar role is preferred. </li><li>Strong analytical skills to understand customer needs and provide appropriate solutions. </li><li>Excellent communication skills, both verbal and written, to effectively communicate with clients and internal teams. </li><li>Ability to manage multiple tasks simultaneously and prioritize workload effectivelys </li></ul> <p>Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by their Team Lead.</p> <p>Benefits include:</p> <p>Health, Vision, Dental Insurance</p> <p>401K</p> <p>Sick Time</p> <p>Vacation</p> <p>Uniform allowance</p> <p>EAP</p> <p>Job Types: Full-time, Part-time</p> <p>Benefits:</p> <ul> <li>401(k) </li><li>401(k) matching </li><li>Dental insurance </li><li>Employee assistance program </li><li>Health insurance </li><li>Paid time off </li><li>Vision insurance </li></ul> <p>Experience:</p> <ul> <li>Customer service: 1 year (Preferred) </li></ul> <p>Ability to Commute:</p> <ul> <li>Waterville, NY 13480 (Required) </li></ul> <p>Work Location: In person</p> <p>National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.</p> <p>At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.</p> <p>At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:</p> <ul> <li>We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com </li><li>All job opportunities and applications are hosted on our official careers site: careers.nva.com </li><li>There is no cost or confidential information required to apply or be considered for a position </li></ul> <p>If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!</p> <p>NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.</p> <p>NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</p>