<p>This position would be responsible for overseeing the order entry team and providing superior customer service to NORD's customers in the United States. This role involves supporting the Customer Experience department to meet and exceed customer expectations, and continuously improving efficiencies and effectiveness.</p> <ul> <li>Supervise employees of the Customer Experience Department, including attendance, performance evaluations, and training. </li><li>Develop and maintain strong relationships with new and existing customers to retain business and promote growth opportunities. </li><li>Identify areas for improvement, develop solutions, test new processes and implement changes within the team. </li><li>Provide one-on-one and group training for the Customer Experience Team. </li><li>Review orders and quotes daily for accuracy. </li><li>Support Customer Experience Representatives with difficult customers, orders and quotes. </li><li>Monitor order entry process flow and provide assistance to ensure stability and smooth operations. </li><li>Maintain a professionally presentable and organized office work area. </li><li>Be an active participant in the company's suggestion, quality, efficiency, and cost-saving programs! </li><li>Other duties as assigned. </li><li>Education: 4 year college degree preferred. </li><li>Experience: Familiarity with power transmission industry. 2-4 years of technical customer sales. </li><li>Skills and Key Attributes: Excellent phone skills, strong mechanical aptitude, excellent attention to detail, strong leadership skills, & strong comprehension and memory skills. </li><li>Physical Requirements: Ability to sit at a desk for up to 8 hours per day. Ability to travel to satellite facilities and to visit customers. </li></ul>