<p>Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for</p> <p>providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely</p> <p>and effective support.</p> <p>Job Duties</p> <ul> <li>Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages </li><li>Direct guests, route calls as needed </li><li>Upload data and provide tracking information on documents and logs </li><li>Assist customers with questions/information requested </li><li>Work closely with all Opus Inspection departments to improve the level of service to the customer. </li><li>Performs customer service-oriented duties as assigned </li></ul> <p>Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service</p> <p>industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle</p> <p>Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services</p> <p>help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle</p> <p>Information Databases, and developing differentiated solutions for remote vehicle monitoring.</p> <ul> <li>Strong communication, problem solving, and organization skills </li><li>Excellent organizational and multi-tasking abilities </li><li>Problem solving skills with focus on customer satisfaction </li><li>Minimum typing speed of 45 wpm </li><li>High School/GED equivalent </li><li>Ability to lift up to 25lbs </li><li>Proven experience in customer service or related roles </li></ul>