<p>Title: Senior Site Reliability Engineer</p> <p>Location: Charlotte, NC</p> <p>Alternative Location: Phoenix, AZ, Irving, TX</p> <p>Duration: 12 months</p> <p>Work Engagement: W2</p> <p>Work Schedule: 3 days in office/2 days remote</p> <p>Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits</p> <p>Summary:</p> <p>We are seeking an experienced Platform Reliability / SRE Engineer to ensure the reliability, performance, and smooth operation of our enterprise Harness Continuous Delivery (CD) platform. This role is hands-on, automation-focused, and central to supporting our development teams across multiple environments.</p> <p>Responsibilities:</p> <p>Platform Reliability & Operations</p> <ul> <li>Ensure end-to-end reliability, availability, and performance of the Harness CD platform across non-prod, prod, and BCP environments </li><li>Monitor and report on SLIs, SLOs, error budgets, deployment success rates, and platform health </li><li>Lead incident response and troubleshooting for deployment failures, outages, or performance issues </li><li>Identify and resolve scaling, performance, and capacity challenges across delegates, pipelines, Kubernetes clusters, and cloud integrations </li></ul> <p>Automation & Engineering Excellence</p> <ul> <li>Build automation for provisioning, configuration, scaling, upgrades, and ongoing maintenance of Harness components </li><li>Develop Infrastructure as Code (IaC) using Terraform, Ansible, Helm, or similar tools </li><li>Automate operational tasks including delegate lifecycle management, cluster onboarding, secret rotation, and pipeline validation </li><li>Reduce manual work by creating repeatable, self-service automation workflows </li></ul> <p>DevOps & CI/CD Integration</p> <ul> <li>Maintain and improve integrations between Harness and tools such as GitHub, Jenkins, Azure DevOps, Kubernetes/OpenShift, and cloud platforms </li><li>Enhance developer experience by supporting efficient, reliable deployment pipelines </li><li>Partner with DevOps teams on deployment strategies (blue/green, canary, rolling updates) </li><li>Work with Security teams to embed DevSecOps practices, including policy enforcement and governance pipelines </li></ul> <p>Observability & Monitoring</p> <ul> <li>Build and maintain monitoring, logging, dashboards, and alerting for all Harness components </li><li>Use tools such as Splunk, Prometheus, Grafana, or AppDynamics to create actionable alerts </li><li>Detect and escalate issues such as pipeline delays, delegate saturation, API errors, and Kubernetes resource constraints </li><li>Support proactive monitoring to reduce detection and resolution time </li></ul> <p>Modernization & Continuous Improvement</p> <ul> <li>Assist with Harness upgrades, patches, and lifecycle maintenance </li><li>Support modernization initiatives such as containerization, cloud-native deployments, and multi-cloud expansion </li><li>Assist with resiliency activities including BCP testing and backup verification </li><li>Evaluate new Harness features and modules for enterprise adoption </li></ul> <p>Technical Leadership</p> <ul> <li>Serve as a technical SME for the Harness platform </li><li>Create documentation, architecture details, and operational runbooks </li><li>Partner with senior engineers to enhance automation standards and platform best practices </li></ul> <p>Qualifications:</p> <ul> <li>Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship. </li><li>Demonstrated experience in DevOps, SRE, Platform Engineering, or Cloud Engineering </li><li>Demonstrated hands-on experience with Harness CD </li><li>Strong experience with Kubernetes/OpenShift, Linux, and cloud deployment best practices </li><li>Solid understanding of CI/CD workflows and release automation </li><li>Experience applying SRE concepts (SLIs, SLOs, error budgets, reliability improvements) </li><li>Strong scripting and automation skills using Python, Bash, PowerShell, and Ansible </li><li>Experience with Infrastructure as Code (Terraform, Ansible, Helm, or similar) </li><li>Experience with monitoring and logging tools such as Prometheus, Grafana, Splunk, ELK, or AppDynamics </li><li>Strong troubleshooting skills across containers, OS, networking, platforms, and cloud environments </li><li>Data center migration experience (preferred) </li><li>Experience supporting enterprise-scale CD platforms (preferred) </li><li>Experience in hybrid cloud or cloud-native environments (Azure, GCP) (preferred) </li><li>Familiarity with DevSecOps, governance models, and policy automation (preferred) </li><li>Experience supporting complex upgrades, migrations, or modernization projects (preferred) </li></ul>