<p>How to Apply</p> <p>A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.</p> <p>Job Summary</p> <p>To provide support and coordination of divisional patient care services.</p> <p>Mission Statement</p> <p>Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p> <p>Why Join Michigan Medicine?</p> <p>Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p> <p>What Benefits can you Look Forward to?</p> <ul> <li>Excellent medical, dental and vision coverage effective on your very first day </li><li>2:1 Match on retirement savings </li></ul> <p>Responsibilities*</p> <ul> <li>Receive and assist patients, visitors, and staff. </li><li>Schedule patient appointments with patients and/or referring clinic. </li><li>Monitor waiting area activity and assure a clean, organized, and safe environment. </li><li>Promote personal comfort and convenience of patients and families by routinely checking their needs. </li><li>Provide information regarding hospitals and community services as needed. </li><li>Process and compile patient paperwork for exams and clinical staff. </li><li>Answer incoming phone calls and triage to appropriate location. </li><li>Accurately record any phone messages and assure they are forwarded appropriately. </li><li>Call patients to remind them of upcoming appointments. </li><li>Utilize paging system to contact appropriate staff as required. </li><li>Prepare patient itinerary and all other appropriate correspondence. </li><li>Demonstrate ability to complete multiple tasks independently. </li><li>Identify and track reoccurring operational problems and participate in resolution. </li><li>Required to have knowledge and adhere to University and Departmental policies and procedures. </li></ul> <p>Required Qualifications*</p> <ul> <li>Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others. </li><li>Demonstrate ability to work independently in an ever-changing and potentially stressful environment. </li><li>Demonstrate strong organizational skills. </li><li>Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail. </li><li>Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar. </li><li>Demonstrate strong interpersonal and oral communication skills including active listening </li><li>Excellent attendance record. </li><li>High School diploma or equivalent </li><li>2-3 years experience in direct customer service setting involving face to face or over the phone patient/customer interaction. </li><li>Knowledge of basic medical terminology </li></ul> <p>Desired Qualifications*</p> <ul> <li>Working knowledge of MiChart (Cadence, EpicCare, and Radiant) </li><li>Familiarity with medical terminology. </li><li>Experience in a health care environment </li></ul> <p>Work Schedule</p> <p>Monday - Friday</p> <p>7:30am - 4:00pm</p> <p>Work Locations</p> <p>Mott Children's and Women's Hospital</p> <p>Modes of Work</p> <p>Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes</p>