<p>HOW YOU WILL CREATE THE EXTRAORDINARY</p> <ul> <li> <p>Uphold Caesars Entertainment's business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.</p> </li><li> <p>Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.</p> </li><li> <p>Build loyalty among VIP guests using effective relationship-building, marketing, and upscale sales techniques.</p> </li><li> <p>Maintain consistent contact with VIP players through phone calls and in-person interactions to achieve gaming revenue goals set by management.</p> </li><li> <p>Utilize transportation resources to support guest needs.</p> </li><li> <p>Participate in special events, social functions, and guest-facing activities.</p> </li><li> <p>Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support.</p> </li><li> <p>Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre-trip and on-property experiences.</p> </li><li> <p>Establish, coordinate, and lead VIP events both on and off property.</p> </li><li> <p>Handle difficult guest situations professionally, calmly, and with sound judgment.</p> </li><li> <p>Exercise comping authority within established guidelines.</p> </li><li> <p>Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.</p> </li><li> <p>Support internal clients and maintain strong working relationships across departments.</p> </li><li> <p>Identify opportunities to improve efficiency, service delivery, or business outcomes.</p> </li><li> <p>Communicate program updates and changes to relevant stakeholders.</p> </li><li> <p>Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.</p> </li><li> <p>Stay informed on industry trends, market developments, and competitor activities.</p> </li><li> <p>Continue developing skills to manage increasingly complex guest and business needs.</p> </li><li> <p>Provide accurate, timely information and seek answers when needed.</p> </li><li> <p>Adhere to all regulatory, departmental, and company policies and procedures.</p> </li></ul>