<p>About the Opportunity</p> <p>Cedar Crest College and Cressman Library are searching for 2 part-time Reference Assistants to support the following:</p> <p>Provides Library users with assistance and guidance in using the Library's collections and services to fulfill their needs. Supervises student assistants in Lending Services. Represents all departments and aspects of the Library to the public when on duty during evening and weekend shifts. Runs events, designs displays, and posts updates to social media to promote the library.</p> <p>Expected Schedule</p> <p>What We're Looking For</p> <p>Education and Training</p> <ul> <li> <p>Bachelor's degree in applicable discipline preferred</p> </li><li> <p>Prior library experience preferred</p> </li><li> <p>Demonstrated experience providing exceptional customer service</p> </li></ul> <p>Knowledge/Skills/Abilities</p> <ul> <li> <p>Excellent oral, written and interpersonal communication skills.</p> </li><li> <p>Proficiency with computers and office automation, including word processing and knowledge of the Microsoft Office environment and library software.</p> </li><li> <p>Strong organizational and time management skills with demonstrated ability to triage and set priorities.</p> </li><li> <p>Able to remain tactful and professional during busy and stressful times.</p> </li><li> <p>Able to work independently as well as a team member within the department and with others.</p> </li><li> <p>Excellent customer service skills, including the ability to interact with employees, students, volunteers, and the public in a positive, professional manner.</p> </li><li> <p>Demonstrated adaptability and flexibility in multi-tasking and responding to various administrative styles.</p> </li><li> <p>Commitment to discretion and confidentiality with sound judgment when handling difficult issues.</p> </li><li> <p>Good critical-thinking and problem-solving skills.</p> </li></ul> <p>Physical Requirements and Working Conditions</p> <ul> <li> <p>Manual dexterity in order to operate a personal computer, printer and other office equipment.</p> </li><li> <p>Able to stand and/or sit continually to perform essential job functions for the entire shift.</p> </li><li> <p>Able to independently travel throughout campus to complete tasks</p> </li><li> <p>Able to lift and deliver light-weight packages to faculty offices or other office buildings on campus.</p> </li><li> <p>Able to see and hear to perform all required duties related to the position.</p> </li></ul>