<p>TJX Companies</p> <p>At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.</p> <p>Job Description:</p> <p>Digital Experience Manager</p> <p>What You'll Do</p> <p>The Digital Experience Manager will lead the team driving forward innovation of the digital experience, including product findability, driving conversion, and shipping strategies. The team is responsible for uncovering opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows. In this role, there is close collaboration with many cross-functional team including Digital Finance, Digital IT, and Web Store Operations.</p> <p>Major Areas of Responsibility</p> <ul> <li>Responsible for continuous discovery across the digital landscape to uncover opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows </li><li>Keep a close pulse and understanding of digital innovation, consistently evaluating trending or emerging technologies and assess alignment with TJX model. </li><li>Drive curiosity and innovation pipeline through team to consistently assess the landscape and bring ideation and solutions to the business </li><li>Drive digital discovery and consistent assessment of the vendor landscape for potential opportunities to bring to the TJX digital business & identify opportunities to maximize conversion rate and optimize customer experience through pre and post purchase flows </li><li>Manages relationships with all existing vendors to identify future opportunities and ensure TJX is getting what they need to out of the relationship </li><li>Continuously understand the competitive landscape and future features and functionality to inform site roadmap and strategy for future needs, constantly focusing on customer experience and conversion at the forefront </li><li>Identify site features and functions to maximize conversion rate optimize and average order value (includes checkout, shopping functions and overall site structure) </li><li>Communicates and partners across several areas of the business in areas included but not limited to: IT, Marketing, Merchandising, Fulfillment, Photo Studio </li><li>Manages Intake and Business Case Creation to support and advocate for business driving initiatives </li><li>Develop team within the department and organization. Motivate and engage team to achieve efficiency and productivity. </li><li>Conduct performance appraisals, interviews and discipline/documentation as needed. </li><li>Consistently collaborates and communicates with stakeholders across several areas of the business. </li><li>Collaborate across the business to solve problems with minimal disruption to the business or the customer. </li></ul> <p>Minimum Requirements</p> <ul> <li>Bachelor's or master's degree in business or related experience </li><li>4-7 years' experience in eCommerce </li><li>Experience with driving digital innovation strategy </li><li>Strong organizational, planning and project management skills </li><li>Collaborative Style </li><li>Analytically strong </li><li>Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels </li><li>Proven track record of successful team leadership and development </li><li>Strong influencing / negotiation skills </li><li>Experience training and developing staff </li><li>Ability to build consensus and relationships among managers, partners, and employees </li></ul> <p>Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.</p> <p>In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.</p> <p>Address:</p> <p>550 Cochituate Road</p> <p>Location:</p> <p>USA Home Office Framingham MA 550 Cochituate Rd</p> <p>This position has a starting salary range of $101,700.00 to $132,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.</p>