<p>The Vendor Management & Partnerships Leader is a salary-based position that comes with full benefits and offers significant opportunities for impact and future advancement. This role is a key strategic position within the Homeowners Claims organization, ideal for individuals with deep industry expertise in property restoration services, contractor networks, and claims operations.</p> <p>Plymouth Rock Assurance is seeking a relationship-driven, operationally-minded leader to build and oversee a best-in-class vendor ecosystem that supports the entire homeowner claims lifecycle. This role will be accountable for the design, governance, performance, and continuous improvement of all external vendor programs, ensuring customers receive timely, high-quality service from trusted, credentialed partners. The successful candidate will strengthen customer experience, improve cycle time, and support financial performance through disciplined vendor oversight and strong collaboration with Claims Operations.</p> <p>Plymouth Rock knows that happy employees promote satisfied customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Plymouth Rock Assurance is looking for creative individuals with an inquisitive mindset who can use critical thinking to aid customers in settling complex homeowner losses, as well as contributing to our company culture. You will be joining a fast-moving team with a focus on helping customers through a trying time, and we will collaborate to make Plymouth Rock the best company we can be.</p> <p>Qualifications:</p> <ul> <li>7+ years of P&C claims, restoration services, vendor management, or construction industry experience. </li><li>Demonstrated experience working with water mitigation vendors, managed repair contractors, roofing companies, and specialty service providers. </li><li>Strong understanding of contractor onboarding, credentialing, pricing, and performance scorecards. </li><li>Skilled negotiator with experience establishing SLAs, KPIs, and commercial terms. </li><li>Proven ability to influence operations partners and drive action without direct authority. </li><li>Strong analytical, communication, and executive-level presentation skills. </li><li>Ability to obtain licensure in New York, Connecticut, and New Hampshire as required. </li><li>Xactimate/XactAnalysis competency, including pricing analysis or audit experience. </li><li>Experience implementing or overseeing managed repair networks (e.g., Contractor Connection, Alacrity, Westhill). </li><li>Experience coordinating vendor programs across multi-state regulatory environments. </li><li>Bachelor's degree; professional designations such as AIC, AINS, or CPCU are a plus. </li><li>Six Sigma, project management, or operational excellence background. </li></ul> <p>Responsibilities:</p> <p>Vendor Program Leadership</p> <ul> <li>Design and oversee a comprehensive vendor strategy across water mitigation, managed repair, tree removal, roofing, board-up, jewelry replacement, and specialty service providers. </li><li>Build and maintain a preferred vendor network with strong geographic coverage and consistent performance expectations. </li><li>Manage contracting, credentialing, onboarding, and periodic re-credentialing for all vendor types. </li><li>Establish and maintain a structured governance framework for oversight, issue escalation, and program improvement. </li></ul> <p>Performance Management & Quality Oversight</p> <ul> <li>Develop vendor scorecards measuring responsiveness, workmanship, documentation quality, pricing accuracy, cycle time, and customer satisfaction. </li><li>Lead quarterly business reviews with key vendors; provide performance reporting to Claims Leadership. </li><li>Collaborate with Quality Assurance to identify trends in workmanship or documentation that impact compliance or quality outcomes. </li><li>Monitor repeat deficiencies and ensure corrective action plans are closed timely. </li></ul> <p>Operational Integration & Actioning</p> <ul> <li>Partner with Claims Operations to ensure vendor workflows are standardized, efficient, and friction-free for customers and adjusters. </li><li>Collaborate with Desktop Adjusting, Field Teams, Large Loss, and Subrogation to align vendor performance with claims needs. </li><li>Drive improvements in price oversight, ensuring consistency with Xactimate pricing and reducing leakage or variance. </li><li>Lead implementation of technology solutions that enhance assignment transparency, scheduling, customer updates, and adjuster-vendor collaboration. </li></ul> <p>Compliance & Regulatory Safeguards</p> <ul> <li>Ensure all vendors meet required licensing, background checks, insurance, and safety standards. </li><li>Maintain audit-ready documentation for DOI reviews or internal compliance audits. </li><li>Proactively monitor regulatory changes and update vendor processes to maintain compliance. </li><li>Partner with Legal to manage contracts, indemnification, workmanship guarantees, and data-sharing requirements. </li></ul> <p>Salary Range:</p> <p>The pay range for this position is $98,000 to $133,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.</p> <p>Benefits & Perks:</p> <ul> <li>Paid time off </li><li>Free onsite gym at our Boston location </li><li>Tuition reimbursement </li><li>Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision) </li><li>Robust health and wellness programs </li><li>Auto and home insurance discounts </li><li>Matching donation opportunities </li><li>Annual 401(k) employer contribution </li><li>Various Paid Family leave options including Paid Parental Leave </li><li>Resources to promote professional development </li><li>Convenient locations and pre-tax commuter benefits </li></ul> <p>About the Company</p> <p>The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".</p> <p>#LI-SK1</p>