<p>Shift for this role is 9:30am-6:30pm. Individual shift requirements will vary on client event schedule.</p> <p>Job qualifications</p> <ul> <li>Minimum of 1 year of work experience in the area field of facilities and office services </li><li>High School diploma or GED required </li><li>Strong written and verbal skills </li><li>Proven customer service skillset </li><li>Experience with Microsoft Office (Word, PowerPoint and Excel), including Outlook email and calendar </li><li>Experience in navigating a high-profile, high-paced environment </li><li>Ability to problem solve, rationalize and mitigate/manage obstacles presented </li><li>Self-starter, task-oriented leader </li><li>Ability to work overtime as needed </li><li>Ability to handle sensitive and/or confidential information </li><li>Proven ability to multi-task, meet deadlines and complete projects in a timely manner </li><li>Proven customer service skills are required in order to create, maintain and enhance customer relationships. </li><li>Good written and verbal communication skills, including professional telephone and email etiquette. </li><li>Attention to detail with good organizational skills. </li><li>Must be able to meet deadlines and complete all projects in a timely manner. </li><li>Ability to handle sensitive and/or confidential documents and information. </li><li>Able to make independent decisions that conform to business needs and policy. </li><li>Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. </li><li>Must work well in a team environment. </li><li>Must be able to interact effectively with multi-functional and diverse backgrounds. </li><li>Ability to work in a fast-paced environment. </li><li>Must be self-motivated with positive can-do attitude. </li><li>Demonstrate initiative and proactive thinking </li><li>Ability to work well with others in a team atmosphere </li><li>Maintain a professional appearance and high level customer service mindset at all times </li><li>Ability to commit and adhere to all client values, principles and procedures </li></ul> <p>Job duties</p> <p>(* denotes an "essential function")</p> <ul> <li>*Perform regular inspections of the client space (doors, furniture and fixtures) and escalate to relevant vendors for resolution </li><li>*Respond to employee facility related requests - temperature, parking, etc. </li><li>Communicate with Account manager and client Facilities Manager </li><li>*Be able to lift up to 50 lbs. on a regular basis. </li><li>Interact with clients in person, over the phone or electronically. </li><li>Adhere to Williams Lea policies in addition to client site policies. </li><li>Use equipment and supplies in a cost-efficient manner. </li><li>*Coordinate with Building Management on any issues relating to janitorial services, security, parking, etc. </li><li>Support emergency evacuation plans/fire drills </li><li>Interact with vendors for vending machines, coffee service, Life Safety Equipment, day porter, and other facility related services </li><li> <ul> <li>Daily Check-in with Hospitality team for assistance with event setup/breakdown </li></ul> </li><li>*Assist Facilities Manager with minor moves, relocating internal employees to newly assigned workstations / offices </li><li> <ul> <li>Creating nameplates for new hires and updating new nameplates for internal relocations. </li></ul> </li><li>*Coordinate furniture orders/minor furniture changes </li><li>*Assist Account Manager/Facilities Manager with overall maintenance of offices and ad hoc/special </li><li>*Set tone for the environment by maintaining a positive personality, sense of urgency, independent thinking, self-starting and high-spirited "can-do" disposition </li><li>*Daily Visitor Office checks for general appearance and supplies (Making visitor signs and placing in visitors offices) </li><li>Assistance with wrapping up personal items cleaning out workstations / offices for departing employees </li><li>Assistance with taking departing employees personal down to their car </li><li>Assistance wrapping up personal items and sending them UPS to their home </li><li>Setup Supply boxes for new hires </li><li>Provide court runs or hand-deliver documents/materials as needed </li></ul> <p>Working conditions</p> <ul> <li>Individual shift requirements will vary on client event schedule </li><li>Ability to work overtime as needed. </li><li>Work is performed in a professional work environment. </li><li>Business causal attire required. </li></ul>