<p>Community Homeless Navigator I or II</p> <p>Employment Type: 0 - Full-time Regular</p> <p>Pay Range: $55,364.00 - 93,138.00</p> <p>Location: Castle Rock, CO</p> <p>Overtime Exempt: Y</p> <p>Elected Office / Department: COMMUNITY SERVICES DEPT</p> <p>Led by the Douglas County Homeless Initiative and supported by the Board of County Commissioners, the Department of Community Development and the Douglas County Sheriff's Office, the Navigator will be asked support and implement the mission of the Homeless Engagement, Assistance and Resource Team (HEART). The HEART is a co-responder team that pairs a civilian Navigator with a Sheriff's Deputy to respond to community calls regarding homelessness. The incumbent will provide collaborative support to individuals and families experiencing homelessness through case management by connecting clients to stabilization services and providing information on community-based resources. As a part of this co-response team, the Navigator will be responsible to conduct field-based assessments, have a thorough understanding of the homeless system of care, match appropriate services to identified needs, and help those being served obtain shelter and housing solutions of their choosing.</p> <p>Classification (level) and compensation is based on qualifications and experience as it relates to the position.</p> <p>Navigator I: Generally, the hiring range is $55,364 to $69,205 annually.</p> <p>Navigator II: Generally, the hiring range is $62,092-$77,615 annually.</p> <p>Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the full Employee Benefit Guide.</p> <p>Typical work schedule: Four 10-hour shifts including one day each weekend (e.g., Sunday - Wednesday or Wednesday - Saturday). Additional day, evening, weekend and/or holiday hours may be required.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)</p> <ul> <li>Support the Director of Community Development and Assistant Director of Community Services in administering assigned projects. </li><li>Support and maintain a positive image of the HEART and its mission with the public, community-based partners and within the team. </li><li>Work in partnership with the Douglas County Sherriff Office, through a co-response model, to respond to community calls regarding homeless and provide support and resources to people experiencing homelessness. </li><li>Work strategically with local municipalities, law enforcement and the Community Response Team to provide a collaborative response to requests regarding those experiencing homelessness. </li><li>Partner with the regional homeless system of care to support region wide goals to make homelessness rare, brief and infrequent. </li><li>Respond to inquiries from, and work with, individuals experiencing homelessness to create goals and a plan of action to exit homelessness, as well as facilitate and support them in their efforts to obtain resources and services. </li><li>Visit camps, parked cars, and other sites where people experiencing homelessness congregate and rest to distribute information on community-based programs and services. </li><li>Assess situational safety and request appropriate support or provide basic first aid, including but not limited to, CPR or NARCAN. </li><li>Conduct meetings with landlords and other professionals to facilitate and make available resources and services, including housing, education, mental health, employment, etc. </li><li>Provide impartial and non-biased consultation, advocacy, and review of an individual's or family's needs in support of successfully becoming housed. </li><li>Compile and present data to internal and external stakeholders </li><li>Transport clients to obtain resources and services, as appropriate. </li><li>Maintain a list of resources, services, and eligibility requirements for services available to individuals and families. </li><li>Gather qualitative and quantitative data from individuals and families regarding services needed and provided. </li><li>Work within the local navigation team and other regional boards, committees, and groups to accomplish the goals and objectives of the Douglas County Homeless Initiative, including participating and serving on subcommittees as assigned. </li><li>Effectively and objectively communicate program issues and opportunities to County leadership. </li><li>Collaborate with other sections, divisions, and departments to ensure consistency in carrying out programs and goals of the County. </li><li>Provides training and technical assistance related to programs. </li><li>Presents, writes, edits materials related to assigned programs. </li><li>Performs other duties as assigned. </li></ul> <p>SUPERVISION RECEIVED: Work is highly independent under the general guidance of a supervisor or manager and the HEART leadership team. Regularly engages with those experiencing homelessness, conducts housing assessments and provides appropriate interventions and supports in the field without direct supervision or direct link to a supervisor.</p> <p>SUPERVISORY RESPONSIBILITIES: This position does not directly supervise other employees.</p> <p>INDEPENDENT JUDGMENT: Worker chooses courses of action in consultation with supervisor as appropriate. Incumbent will have specific tasks and goals that will require completion by specific due dates in order for the position to be eligible for funding in the current and future</p> <p>MINIMUM QUALIFICATIONS:</p> <p>EDUCATION and/or EXPERIENCE:</p> <p>Navigator I:</p> <ul> <li>A Bachelor's degree in Social Work, Behavioral Health, Psychology, Criminal Justice, Community Development, Planning, or related field. </li><li>A minimum of one (1) year progressively responsible experience or training in performance of related duties such as case management, homeless outreach, homeless systems of care, criminal justice system, human service systems of care, or related experience is required. </li><li>A combination of education and experience may be considered. </li></ul> <p>Navigator II:</p> <ul> <li>A Bachelor's degree in Social Work, Behavioral Health, Psychology, Criminal Justice, Community Development, Planning, or related field. A Master's degree in a relevant area of study is preferred. </li><li>A minimum of three (3) years progressively responsible experience or training in performance of related duties such as case management, homeless outreach, homeless systems of care, criminal justice system, human service systems of care, or related experience is required. </li><li>A combination of education and experience may be considered. </li></ul> <p>KNOWLEDGE, SKILLS AND ABILITIES:</p> <p>Knowledge:</p> <ul> <li>Knowledge of local homeless navigation resources, coordination, and regulation. </li><li>Knowledge of current best practices for working with the homeless population. </li><li>Knowledge of how mental illness and behavioral health plays a role in homelessness. </li><li>Knowledge of person-centered approaches to care and case management. </li><li>Knowledge of co-response models of care. </li><li>Knowledge of or ability to learn required software systems. </li><li>Knowledge of principles, procedures, and strategies of HUD and HMIS systems. </li><li>Knowledge of the principles, procedures, and strategies of the Metro Denver Homeless Initiative, Built for Zero, and regional Point in Time survey of homelessness. </li></ul> <p>Skills:</p> <ul> <li>Interpersonal skills to build report with residents and strengthen local and regional partnerships. </li><li>Excellent written and oral communication skills, including presentation skills. </li><li>Computer skills as required to utilize with local and regional data systems and tools. </li><li>Safe and courteous driving in adverse weather conditions </li><li>Ride a bicycle in the outdoors, including over rough terrain. </li><li>Operate two-way radios and similar communication devices. </li></ul> <p>Abilities:</p> <ul> <li>Ability to work with individuals with diverse economic, cultural, racial, and mental backgrounds, to include belligerent, argumentative, aggressive, or violent people and people with mental illness. </li><li>Ability and to establish and maintain professional, cooperative working relationships with assigned co-responders, coworkers, community partners, and the public. </li><li>Ability to collaborate with a variety of municipal, county, non-profit, faith-based systems, and other applicable agencies to coordinate systems and deliver on program goals. </li><li>Ability to work independently. </li><li>Ability to manage and prioritize work products and deadlines to ensure timeliness. </li><li>Ability to read and understand program planning documents and standards. </li><li>Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. </li><li>Ability to work evenings, nights, weekends, and holidays as assigned. </li><li>Ability to maintain confidential information and use discretion. </li></ul> <p>CERTIFICATIONS, LICENSES, & REGISTRATIONS:</p> <ul> <li>Must possess a valid Colorado Driver's License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment. This position requires successful completion of a criminal background check including fingerprinting through a national database. </li></ul> <p>WORK ENVIRONMENT:</p> <p>Physical Work Environment: This position is generally performed in an outdoor environment with frequent and regular interaction with people experiencing homelessness. This may result in frequent exposure to outdoor environments in varying weather conditions and rough terrain. Regular interaction and partnership with law enforcement is expected. Must always follow established safety protocols and any situational instruction from law enforcement. Work is generally performed between the hours of 6:00 a.m. and 10:00 p.m. with regular evening, night, or weekend times required. Shifts are generally four, ten hours shifts per week. Scheduled hours may be adjusted for special projects or as needed to accomplish the work required.</p> <p>Physical Demands: While performing the duties of this job, the employee will regularly be required to stand, walk, sit, bend, crouch, stoop, talk, hear, ride a bicycle and drive. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively in person. Must be comfortable giving presentations. Comfortable with various business settings such as office environments with close contact to persons in crisis; outdoor setting over rough terrain; exposure to outdoors. Some lifting required, up to 50 pounds.</p> <p>Material and Equipment Directly Used: Standard office equipment including computer, iPad or similar device, telephone/cell phone, fax machine, copy machine, two-way radios, body-worn camera. May be assigned to a county vehicle, traditional or electric bicycle for transportation purposes. Safely administer mace. Appropriately utilize NARCAN when required. Provide basic first aid including CPR</p> <p>ADDITIONAL INFORMATION:</p> <p>Closing Date: 2/23/2025 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.</p> <p>The job details outlined in this posting may represent a modified summary of the full job description. For a full copy of the job description CLICK HERE to view our job classifications.</p> <p>In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.</p>