<p>Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.</p> <p>Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes weekends, days, some evenings and some holidays.</p> <p>Responsibilities:</p> <ul> <li>Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system. </li><li>Promptly and graciously answer phone calls and retrieve messages in a timely manner. </li><li>Share historical information about Nemours Estate. </li><li>Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience. </li><li>Provide transportation via golfcart for guests (Driver's License Required) </li><li>Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure. </li><li>Attend all Nemours Estate required staff meetings and trainings. </li><li>Complete all annual trainings as required by Nemours. </li><li>Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor. </li></ul> <p>Requirements:</p> <ul> <li>High School diploma or equivalent required </li><li>Must have excellent customer service </li><li>Valid driver's license required </li></ul>