<p>Site Coordinator</p> <p>Position Profile</p> <p>Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.</p> <p>Job Duties and Responsibilities</p> <ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment. </li><li>May be responsible for courier services, reception services, switchboard operations, shipping & receiving, delivering and processing mail. </li><li>Handles formal, daily customer contact. </li><li>Responsible for effective implementation and management of Ricoh Service Excellence programs. </li><li>Understands how to operate the required equipment and software efficiently to achieve service level agreements. </li><li>Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies. </li><li>May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as required. </li><li>May involve interaction with contracted vendors, facility management, and building occupants. </li><li>May be responsible for office supply inventory and reordering. </li><li>May be responsible for conference room coordination and A/V equipment resource management. </li><li>Maintains positive internal working relationships by communicating in a professional manner. </li><li>Collects and provides data to leadership and customers; may include completing monthly reports with leadership support. </li><li>Ensures financial responsibilities are met. </li><li>Performs other duties as assigned. </li></ul> <p>Qualifications (Education, Experience, and Certifications)</p> <p>Typically requires:</p> <ul> <li>High school diploma or GED. </li><li>1+ years of experience in a related field (B2B and/or technical). </li><li>1+ years of previous customer-facing work experience. </li><li>Demonstrated knowledge and understanding of technology. </li></ul> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Tactical thought processing. </li><li>Ability to present to a small group. </li><li>Moderate problem-solving skills. </li><li>Basic customer service skills. </li><li>Basic technical aptitude. </li><li>Basic written and verbal communication skills. </li></ul> <p>Working Conditions, Mental and Physical Demands</p> <ul> <li>Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level. </li><li>Work assignments are diverse; requires interpreting, comprehending, and applying complex material, data, and instructions; preparing, providing, and conveying diverse information. </li><li>Some physical effort required. Work may be sedentary but requires walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs (e.g., papers, books, files, small parts). </li><li>Moderate dexterity required, including regular use of basic tools/equipment (calculator, keyboard, hand tools, eye/hand coordination). </li></ul> <p>The above statements describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions.</p>