<p>Sales & Service Manager</p> <p>Location: Silverdale WA</p> <p>Wage: $55k-$65k DOE</p> <p>Hours: Monday-Friday, 8:00am-5:00pm</p> <p>Company: Northridge 4x4-APG</p> <p>Jeep Enthusiast Wanted…</p> <p>We're looking for a dynamic Store Manager & Service Writer to lead day-to-day operations at our retail location while also serving as a key customer-facing service advisor. This hybrid role combines team leadership, inventory management, and shop scheduling with hands-on support for sales and customer service. Ideal candidates will bring proven leadership experience, a strong sales background, and solid knowledge of off-road vehicles. If you thrive in a fast-paced environment and know how to balance operational efficiency with exceptional customer care, we want to hear from you!</p> <p>Primary Duties and Responsibilities</p> <ul> <li>Supervise and support team members across retail, warehouse, and customer service roles </li><li>Greet and assist customers in-person and over the phone regarding product recommendations and service needs </li><li>Coordinate and schedule vehicle builds and shop work with technicians </li><li>Create and manage work orders, track status updates, and communicate progress to customers </li><li>Monitor product displays and maintain cleanliness and visual merchandising standards </li><li>Train and mentor staff; manage timecards, schedules, and basic administrative tasks </li><li>Recommend or implement strategies to improve customer service, workflow, and sales </li><li>Stay current on product knowledge, vendor updates, and industry trends </li><li>Resolve customer complaints, process returns, and follow through on service issues </li><li>Maintain safety and compliance standards in accordance with company policy </li><li>Responsible for overseeing daily store staff, scheduling, and employee development </li><li>Participates in hiring, training, and performance evaluations </li><li>Other duties as assigned. </li></ul> <p>Education & Experience Qualifications</p> <ul> <li> <p>3-5 years of experience in retail or shop operations, preferably in the automotive/off-road industry</p> </li><li> <p>Sales or service writing experience required</p> </li><li> <p>Strong knowledge of off-road vehicles and aftermarket parts preferred</p> </li><li> <p>Proficient in Microsoft Office and POS systems</p> </li><li> <p>Excellent verbal and written communication skills</p> </li><li> <p>Strong organizational, leadership, and customer service abilities</p> </li></ul> <p>We offer a full benefits package for eligible employees including:</p> <ul> <li>Medical, dental, and health insurance </li><li>401k with company match & immediate vesting </li><li>PTO (Paid Time Off) </li><li>Short term and Long-Term Disability </li><li>Life Insurance and more! </li></ul> <p>Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions - Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands.</p> <p>Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment). If this is a accounting position you need to add in pass a credit check / or if it is for a driving position you need to add in MVR check</p> <p>APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.</p>