<p>AV/VC Technical Lead New York City or Stamford Connecticut The Audio-Visual Video Conferencing (AV/VC) Technical Lead is responsible for delivering Audio-Visual conferencing services for the Americas business unit and leading on the support of the associated technologies. As the technical lead, you will be responsible for ensuring the seamless day-to-day operation of all audio-visual conferencing services, providing technical support, and maintaining service stability to deliver an exceptional colleague experience. In addition to technical expertise, strong leadership, communication and problem-solving skills will be required, alongside exceptional customer services skills and the ability to manage internal stakeholders and manage the vendor relationship with AXA GO. This is a colleague facing role, requiring the majority of time to be spent onsite (5 days a week) at AXA XL Offices in New York, NY and Stamford, CT. What will your essential responsibilities include? Oversee the service ownership of all aspects of the day-to-day delivery of Audio-Visual Video Conferencing services to the America's business unit Support the DSS team with hands-on support for AV, VC and Teams rooms where required Work with Deskside Support Team Lead to ensure support resources have the adequate skills and training to fulfil 1st line responsibilities Provide hands-on 2nd line technical assistance for more complex issues Ensure support is provided in a timely manner and service levels are maintained and all requests are properly tracked and responded to Liaise with Infrastructure Operations (AXA GO) and strategic vendors (i.e. Accenture, Diversified, Telefonica etc) Assist with the planning and execution of audio-visual setups for global large-scale events (e.g., Townhalls/Live production events/Videography) Support offsite meetings and events coordination with venue, where required Coordinate and oversee appropriate maintenance activities to maintain the stability of the service Collaborate with internal stakeholders such as Workplace, COO teams to understand and address their audio-visual conferencing needs Manage the service logistics provision including the analysis of demand, making recommendations regarding stock levels, forecasting future needs Provide comprehensive operational reporting to the America's IT Service Management Lead Keep abreast of industry best practices and technological advancements to continuously improve the audio-visual conferencing services Identify opportunities for improvements in consistency and performance of troubleshooting, and implement these improvement Lead training and communication to employees to ensure awareness and confidence with using the meeting room technology Identify and implement continuous improvement strategies to better the colleague experience Work in partnership with the AXA Go AV/VC product teams & local service management functions to drive the implementation and adoption of the AXA GO AV/VC solution across all AXA XL sites Occasional on-site after-hours and weekend presence may be required to support business requirements Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management) Fill-in coverage for onsite DSS technical support may be required on occasion Always communicate with colleagues in a professional and courteous manner, providing technical support in a customer-focused way Foster a culture of exceptional customer support and service delivery to enhance the colleague experience Occasional travel may be required What you will BRING We're looking for someone who has these abilities and skills: Required Skills and Abilities: Strong technical knowledge and working experience with Audio Visual Technology, Microsoft products including TEAMS, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop and applications technologies and architecture. Lenovo TEAMS and Polycom / Cisco VC Solutions Logi Rally Technology Networking, ISE & VPN Concepts IP TV solutions Event Management including Sound Desk and Video Mixer systems Shure Microphones Digital Signage Ability to work in a fast paced, high pressure work environment. iPhones & Smart Phone Technologies Microsoft Office 360 - including Project and Visio. Antivirus Enterprise Solutions IT Helpdesk Solutions - Service Now Change Control Documentation Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Sustainability at AXA XL. Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future. The U.S. base salary range for this position is USD (91000 - 123200). Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2025. Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future. AXA XL is an Equal Opportunity Employer.</p>