<p>POSITION: Customer Satisfaction Coordinator</p> <p>LOCATION: Materials Operations, Commerce Park</p> <p>REPORTS TO: Customer Satisfaction Supervisor</p> <p>Responsibilities:</p> <ul> <li>The Customer Satisfaction Coordinator acts as the liaison between Customer Care, Manufacturing and Supply Chain. </li><li>Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members. </li><li>Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified. </li><li>Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements. </li><li>Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain. Maintain close communications with Customer Care regarding disposition of order requirements. </li><li>Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests. </li><li>Responsible for maintaining communication to Customer Care team members and Management regarding any changes in expedited dates and or COM dates. </li><li>Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager. </li><li>Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service. </li><li>Ensure customer satisfaction and company profitability by consistently adhering to the policies and procedures established by the organization. </li><li>Assist all other department disciplines in various areas as required by Material Operations and Victaulic's Global mission. </li><li>Work closely with all facets of the organization to provide superior customer service. </li><li>Assist in various tasks, projects and responsibilities as assigned by the Supervisor or Manager. </li></ul> <p>Qualifications: (Education, Experience, Personal Attributes)</p> <ul> <li>B.A. / B.S. Degree in related field, preferred or equivalent experience. </li><li>Minimum three years of Customer Service and / or Victaulic product knowledge. Manufacturing or Operations experience a plus. </li><li>Proficient in MS Office applications including Outlook, Word, Excel, and Power Point. </li><li>Project management and analytical skills preferred. </li><li>Excellent oral and written communication skills. </li><li>Extraordinary attention to detail with strong organizational skills. </li><li>Proficient in Qlik View/ Qlik Cloud Applications. </li><li>Must display leadership and collaboration skills and be an effective advocate of process improvement. </li><li>Is patient, professional, and courteous when faced with an adverse situation. </li><li>Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment. </li><li>Willing to be flexible in schedule and work occasional overtime. </li><li>Willing to make infrequent overnight travel. </li></ul>