<p>Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!</p> <p>This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:</p> <ul> <li>Virginia Retirement System (VRS) </li><li>Language Incentive </li><li>Referral Bonus </li><li>Tuition Assistance Program </li></ul> <p>Description</p> <p>The City of Richmond Department of General Services is seeking highly qualified candidates to fill the position of Customer Service Supervisor. The incumbent will supervise employees' front -line customer service activities, parking management services, resolve conflicts with customers and provide citizen assistance, and revenue processing. Incumbents provide supervision to customer service personnel, handle escalated complaints from citizens, and provide complex account research. Work may include establishing and interpreting policies and procedures; managing customer flow; preparing monthly reports; conducting training sessions; approving payment reversals; processing or overseeing daily deposits; performing payment research for customers; assisting with customer traffic; auditing and validating daily receipts; researching errors; and opening/closing the office.</p> <p>Duties include but are not limited to</p> <ul> <li>Planning, managing and evaluating routine and special customer service operations for the Parking and Shared Mobility Division; </li><li>Developing policies and procedures for assigned customer service personnel; </li><li>Hiring, training and evaluating personnel in investigating and resolving customer service queries and complaints; </li><li>Preparing, reviewing and analyzing fiscal, budget, and operational reports regarding services and operations of the department to other staff and managers; </li><li>Maintaining accurate City records and documents for the Parking and Shared Mobility Division; </li><li>Authorizing the purchase of and coordination of maintenance of equipment; </li><li>Resolving conflicts with customers escalated from staff member; </li><li>Other related duties as assigned. </li></ul> <p>City of Richmond Public Works employees who work in this class are considered essential personnel and will be required to work during declared emergencies and major weather events.</p>