<p>Manage the overall contract and relationship with existing clients and their consultants, and third party administrators (TPAs). Own the renewal plan, development of long term account strategy and lead in meeting client needs. Responsible for assisting the assigned accounts including plan reviews, eligibility help, troubleshooting plan or member issues, report requests and monitoring trend. Coordinate with internal departments to fulfill client needs or requests while providing day-to-day support to the Account Managers and Account Coordinators. Supervisory responsibilities include input on hiring, training and development and input on performance evaluations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Minimum</p> <ul> <li>Bachelor's Degree business, healthcare or related discipline </li><li>5+ years PBM spaces, account management and client services experience </li><li>7+ years relevant work experience </li><li>Sets a clear and simple course of action, stays focused on priorities, able to visualize and plan for the future </li><li>Able to drive results through leveraging effective influence, leadership, negotiation, and relationship skills </li><li>Strong decision making ability; gather information from various sources to make informed decisions while prioritizing and meeting deadlines </li><li>Communicate clearly and directly, is approachable, relates well to others, helps people understand change, provides and seeks feedback; excellent presentation and communications skills </li><li>Attention to detail while open to diverse ideas, work inclusively and collaboratively, hold self and others accountable, involves others to accomplish individual and team goals </li></ul> <p>Desired</p> <ul> <li>Master's Degree Business Administration </li><li>Nationally Certified Pharmacy Technician </li><li>Coordinate and develop complex client-specific strategic plan and ongoing monitoring of plan with adjustments </li><li>Serve as account strategist for assigned accounts both internally and externally while showing strong project management skills </li><li>Oversee activities of internal account management team and extended associates as related to client strategic objectives and escalated service issues </li><li>Assist in new plan implementations as well as perform own implementation for any incumbent TPAs; coordinate all interaction for plan updates and changes </li><li>Serve as the face of the plan with ongoing communication to the client as necessary to maintain and grow relationships ensuring retention </li><li>Use in depth knowledge and expertise to manage complex client relationships to ensure satisfaction levels are met </li><li>Build and foster relationships with consultants, HR advisors, brokers and TPAs to meet client needs </li><li>Use advanced experience to develop and understanding of products, benefits and services to determine business solutions that meet client needs, expansions and maximize opportunities </li><li>Obtain and demonstrate subject matter expertise for targeted solution in order to drive expansions </li><li>Assist in the development and implementation of department policies and procedures as needed; ensure associates understand and meet all requirements </li><li>Keep up with current and possible future policies, practices, innovations, and trends in the organization and the marketplace </li><li>Travel up to 25% </li><li>Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements </li><li>Must be able to perform the essential job functions of this position with or without reasonable accommodation </li></ul>