<p>V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!</p> <p>Please visit us at www.v2soft.com to know more .</p> <p>Position Description:</p> <p>Job Title: Collaboration Engineer - Collaboration Services Job Description The Collaboration Services team is focused on delivering amazing experiences. The Collaboration Services portfolio includes several customer-facing product offerings such as the MS Teams portfolio (Meetings and Chat), Miro, Slido, and tools to support MS Teams automations. The primary responsibilities of collaboration engineering include interfacing directly with the customers of the services, troubleshooting and diagnosing issues, performing root cause analysis, testing and launching new technologies and developing processes to support automation in our tools. Another key responsibility is to serve as L2 support for our service portfolio. This role is an opportunity to gain detailed insight into collaboration tools that are used across Client and get hands-on experience in IT Enterprise Platform Engineering & Operations.</p> <p>Responsibilities:</p> <ul> <li>Diagnose, manage, test, and implement solutions to resolve operational issues (vendor MGMT) • Triage escalated issues and work together with core teams (Client/vendors) • Manage and prioritize the flow of work • Understand customer needs and validate solutions • Develop and launch new technologies, such as AI/LLM features, API usage/processes and 3rd party MCP connection/setup • Develop and support Azure application automation and integrations • Assist in launching secure technologies and features • Utilize Agile methodologies, processes, and tools • Participate in planning, testing and supporting new iterations/releases for the service offerings • Manage and report out on requests, incidents, problems in ServiceNow • Manage issues that span across skill teams Basic Qualifications/Skills: • Bachelor's Degree • Hardware/Software support, experience with SaaS technologies & vendor management • Experience with API's, MCP technology, Power Automate workflows and custom Azure BOTs • Self-starter with a technical and problem-solving mindset • Experience with Azure platform and Microsoft administration (policies, licensing, configuration) • Technical knowledge of IT software development cycle; Technology lifecycle • Experience with request/incident/problem management, ticket workflows and tools • Familiarity with Agile Methodologies (Scrum/Kanban) and the JIRA tool • Understanding of Architectural documentation and processes • Experience in project management, meeting timelines and launching secure solutions correlating to business requirements • Ability to prioritize work, manage multiple assignments and develop innovative solutions Preferred Skills: • Supplier relationship experience and familiarity working with global teams • Knowledge of security best practices, required controls, threat modeling and risk management • Experience working with end users and leadership in a fast-paced environment </li></ul> <p>Skills Required:</p> <p>Azure, Application Support, Application Testing, Application Training, Cloud Architecture, Data Analysis, Data Management, Desktop Applications, IT Operations, IT Support, Microsoft Azure, Microsoft Sharepoint, SaaS, Automation, Materials Management, Troubleshooting (Problem Solving), Testing - Test, Systems Analyst</p> <p>Skills Preferred:</p> <p>Technical Customer Support, Vendor Management</p> <p>Experience Required:</p> <p>Senior Specialist Exp: 7+ experience in relevant field.</p> <p>Education Required:</p> <p>High School Diploma / GED, High School Student</p> <p>Education Preferred:</p> <p>Bachelor's Degree</p> <p>Additional Information :</p> <p>On site position at Rotunda Center 4 days on site are required</p> <p>V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.</p> <p>https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.</p>