<p>Legal Entity</p> <p>Aultman Medical Group Inc</p> <p>Position Summary</p> <p>The Patient Service Representative is responsible for efficient operation and flow of patients through the practice. Greet incoming patients, answer telephones, and schedule appointments and referrals. Collect and update patient information. Handle insurance verification, medical billing and coding, and front office procedures. The Patient Service Representative provides clerical services and performs general office duties. The Patient Service Representative works with manager to coordinate front office functions and provide input for improvements.</p> <p>Department Summary</p> <p>The Aultman Podiatry department services include all podiatric care. The department supports patients across the continuum of care, coordinating closely with physical therapy, imaging, primary care, and surgical services.</p> <p>Qualifications</p> <ul> <li>High School Diploma or equivalent </li><li>3 - 5 years of experience or Experience preferred </li></ul> <p>Skills</p> <ul> <li>Detail oriented </li><li>Communicate effectively </li><li>Adaptability to changing work environment or needs </li><li>Able to multitask efficiently </li><li>Excellent computer skills </li></ul> <p>Responsibilities & Expectations</p> <ul> <li>Answer incoming telephone calls and process appropriately. Possess a warm outgoing personality with excellent telephone etiquette. </li><li>Schedules office visits and referrals. </li><li>Verify and collect patient demographic and insurance information. </li><li>Register patients into scheduling software. Work with manager to develop and implement changes to improve scheduling efficiencies. </li><li>Collect co-pays and patient payments. </li><li>Tracks physicians' referrals and "no shows" on monthly basis. Reports to manager. </li><li>Prepare and send patient correspondence in accordance with policy. </li><li>Prepare medical records for insurance companies, attorneys and patients. </li><li>Assist other offices as needed. </li><li>Complete Disability and BWC forms as needed. </li><li>Maintain electronic medical record, scan information according to protocol as appropriate. </li><li>Work in cooperation with the physician, practice team leader and practice manager to develop and implement administrative policies. </li><li>Handling general administrative and clerical tasks </li><li>Adhere to organizational policy and procedure. </li><li>Promote positive physician, organization, and community relationships. </li><li>Dispense durable medical equipment and supplies </li><li>Initiating prior authorizations, calling patients regarding approvals or denials </li><li>Communicate directly to staff and physicians via EMR system </li><li>Other duties as assigned. </li></ul> <p>Department Responsibilities & Expectations</p> <ul> <li>Health Caring Standards / Values: </li><li>Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible. </li><li>Exceed the expected and anticipate the unexpected by asking, "Is there anything else I or a fellow Colleague can do for you?". </li><li>Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve. </li><li>Integrity, openness and fairness in all you do. </li><li>Teamwork. </li><li>Pride in the Department. </li><li>Individual creativity and Innovation. </li><li>Compassion and caring. </li><li>Maintain department and hospital standards and policies. </li></ul> <p>Working Conditions</p> <ul> <li>Work eight hours a day. </li><li>Shifts are variable to volume of department. Rotation as needed. </li><li>Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage. </li><li>Cross training in all areas in the department is required. </li><li>Staff may be assigned to different locations within the foundation. </li><li>Work eight hours a day. </li><li>Shifts are variable to volume of department. Rotation as needed. </li><li>Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage. </li><li>Cross training in all areas in the department is required. </li><li>Staff may be assigned to different locations within the foundation. </li></ul> <p>Hazardous Exposure Category</p> <p>Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.</p> <p>Physical Addendum</p> <p>Demands</p> <p>Frequency</p> <p>Remarks</p> <p>Lifting 0-10 lbs</p> <p>Occasional 10-33%</p> <p>Lifting 10-20 lbs</p> <p>Occasional 10-33%</p> <p>Lifting 20-35 lbs</p> <p>Occasional 10-33%</p> <p>Lifting 35-50 lbs</p> <p>Occasional 10-33%</p> <p>Lifting 50-75 lbs</p> <p>Never</p> <p>Lifting 75-100 lbs</p> <p>Never</p> <p>Lifting over 100 lbs</p> <p>Never</p> <p>Forward Reaching</p> <p>Frequent 34-65%</p> <p>Overhead Reaching</p> <p>Occasional 10-33%</p> <p>Standing</p> <p>Occasional 10-33%</p> <p>Walking</p> <p>Occasional 10-33%</p> <p>Sitting</p> <p>Continuous 66% of the day</p> <p>Climbing</p> <p>Never</p> <p>Stairs/Ladder</p> <p>Never</p> <p>Bending/Stooping</p> <p>Occasional 10-33%</p> <p>Twisting/Turning</p> <p>Occasional 10-33%</p> <p>Kneeling/Squatting</p> <p>Occasional 10-33%</p> <p>Crawling</p> <p>Never</p> <p>Pushing/Pulling 0-10 lbs</p> <p>Occasional 10-33%</p> <p>Pushing/Pulling 10-20 lbs</p> <p>Occasional 10-33%</p> <p>Pushing/Pulling 20-35 lbs</p> <p>Occasional 10-33%</p> <p>Pushing/Pulling 35-50 lbs</p> <p>Occasional 10-33%</p> <p>Pushing/Pulling 50-100 lbs</p> <p>Never</p> <p>Pushing/Pulling over 100 lbs</p> <p>Never</p> <p>Carrying 0-10 lbs</p> <p>Occasional 10-33%</p> <p>Carrying 10-20 lbs</p> <p>Occasional 10-33%</p> <p>Carrying 20-35 lbs</p> <p>Occasional 10-33%</p> <p>Carrying 35-50 lbs</p> <p>Occasional 10-33%</p> <p>Carrying 50-100 lbs</p> <p>Never</p> <p>Carrying over 100 lbs</p> <p>Never</p> <p>Grasping/repetitive sustained</p> <p>Frequent 34-65%</p> <p>Fine motor coordination</p> <p>Frequent 34-65%</p> <p>Vision: Near/Far/Color</p> <p>Continuous 66% of the day</p> <p>Hearing: ordinary conversation/other</p> <p>Continuous 66% of the day</p> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer M/F/Disability/Vet.</p> <p>The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.</p>