<p>Job Description</p> <p>The Veterinary Patient Care Coordinator acts as a crucial link between clients, veterinarians, and other hospital staff, ensuring smooth patient flow and efficient communication. This role involves a mix of administrative and clinical tasks, requiring strong communication, organizational, and problem-solving skills.</p> <p>Key Responsibilities:</p> <p>Patient Flow Management:</p> <p>Guiding clients and patients through the clinic, ensuring efficient movement between waiting rooms, exam rooms, and treatment areas.</p> <ul> <li>Client/Doctor Communication: </li></ul> <p>Facilitating clear and timely communication between clients and veterinarians, addressing concerns and providing updates.</p> <ul> <li>Administrative Tasks: </li></ul> <p>Processing payments, managing financial information, maintaining patient records, and assisting with discharge appointments.</p> <ul> <li>Nursing Care Support: </li></ul> <p>May involve assisting with basic patient care tasks, such as monitoring vital signs, administering medications under supervision, and maintaining a clean and organized environment.</p> <ul> <li>Teamwork and Collaboration: </li></ul> <p>Working closely with veterinary technicians, doctors, and other staff to ensure optimal patient care and a positive client experience.</p> <p>Essential Skills:</p> <ul> <li>Excellent Communication Skills: Both verbal and written, to effectively interact with clients, doctors, and staff. </li><li>Strong Organizational Skills: To manage appointments, records, and patient flow efficiently. </li><li>Problem-Solving Skills: To address client concerns and resolve issues related to patient care. </li><li>Empathy and Compassion: To create a welcoming and supportive environment for clients and their pets. </li><li>Knowledge of Veterinary Terminology: Familiarity with common medications, procedures, and medical conditions. </li><li>Computer Proficiency: Experience with veterinary practice management software preferred but not required. </li></ul> <p>As the Patient Care Coordinator, you will:</p> <ul> <li>Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status </li><li>Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times </li><li>Coordinate patient flow between multiple specialties </li><li>Facilitate discharge appointments for all services </li><li>Perform patient discharges in coordination with the technical team </li><li>Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges </li><li>Minimum of 12 months' experience in a medical/veterinary office setting required. </li></ul> <p>Full insurance and benefits package available for all full-time staff.</p> <p>National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.</p> <p>At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.</p> <p>NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.</p> <p>NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</p>