<p>Provide exceptional customer service as front office receptionist for integrated student medical and mental health clinics. Utilizing electronic medical records, student enrollment records and common office equipment and software, schedules patients for various appointment types, handles cash and credit card transactions, greeting students, faculty, staff, and the general public; scheduling appointments for providers at multiple campuses; managing a multiple-line telephone system; performing clerical duties involving data entry and word processing; typing correspondence; attending various meetings and departmental and/or college functions; scanning and filing confidential student information and documents; providing support to service providers as needed. Resolves routine questions or problems related to the Center for Health and Counseling (CHC), including de-escalation of student concerns as needed, referring complex issues to appropriate staff members.</p> <p>Essential Responsibilities and Duties</p> <p>Manage patient care flow for three clinics by answering phones, scheduling appointments, ensuring the completion of patient intake requirements, taking payments, and notifying provider of patient arrival as follows:</p> <ul> <li>Assist patients with the registration process, including obtaining demographic information, checking eligibility in Banner, and assisting the patient in completing required documents on the patient portal or on paper forms. </li><li>Enter patient intake information into electronic medical record, Medicat, and ensure information is complete and accurate. Scan documents into the record as needed. </li><li>Assemble accurate medical information by compiling and maintaining electronic and/or physical patient records. </li><li>Answer Center for Health and Counseling main telephone lines as well as assist all staff and patients. </li><li>Greet patients professionally both in person and on the phone. </li><li>Quickly answer or properly refer questions and issues. </li><li>Optimize provider schedules and patient satisfaction with efficient scheduling. </li><li>Comfort patients by anticipating anxieties and effectively answering questions and providing updates. </li><li>Ensure availability of treatment information by filing, retrieving, and updating patient records. </li><li>Obtain revenue by collecting and recording payments, paying attention to account balance, and explaining copayments and balance limits to patients. </li><li>Protect patients' rights by maintaining confidentiality of personal and financial information. </li><li>Facilitate communication between medical and mental health providers and patients. </li><li>Maintain patient accounts by obtaining, recording, and updating personal, medical, and financial information. </li><li>Maintain operations by following policies and procedures and reporting needed changes. </li><li>Contribute to team effort by reporting and assisting in resolving issues with clinic processes. </li><li>Perform clerical duties involving data entry, word processing, scanning, filing, and etc. to support the departments. </li><li>Maintain office inventory and equipment by checking stock to determine inventory levels, anticipating supply needs, placing and expediting supply orders, verifying receipt of supplies, and scheduling equipment service and repairs. </li><li>Attend staff meetings. </li><li>Attend and participate in required College and center specific trainings. </li><li>Travel between clinics. </li><li>Other duties as assigned. </li></ul> <p>Essential Responsibilities and Duties Continued Minimum Qualifications</p> <ul> <li>High school diploma. </li><li>Two (2) years full-time, paid, full-time related work experience working in a fast-paced office environment. </li></ul> <p>Trade off 1:1 in experience/education requirement.</p> <p>Part time experience may be considered on a prorated basis.</p> <p>Preferred Qualifications</p> <p>Certified Medical Administration Assistant or Medical Receptionist.</p> <p>Business office specific education or training.</p> <p>Proficiency in language in addition to English.</p> <p>Knowledge, Skills & Abilities</p> <ul> <li>Ability to provide friendly and efficient services to patients, providers and members of the campus community. </li><li>Ability to handle confidential material. </li><li>Familiarity with electronic medical record databases and common office equipment and programs. </li><li>Competency in basic math and cashiering. </li><li>Self-motivated, able to work independently and as part of a team. </li><li>Organization and time-management skills to manage a variety of tasks effectively. </li><li>Ability to handle crisis situations in a supportive manner and resolve customer concerns </li><li>Follow written and oral instructions and directions effectively. </li><li>Strong business English skills, including effective writing, spelling and vocabulary. </li><li>Greeting patients professionally in person and telephonically and quickly answering or properly referring questions and issues. </li><li>Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. </li><li>Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. </li></ul> <p>Non-Essential Responsibilities and Duties Special Instructions</p> <p>Applicants must be authorized to work in the United States. US Citizenship is preferred, but non-citizens may be considered if they possess valid employment authorization.</p> <p>All employees are required to maintain a permanent residence within the State of Utah as a condition of employment. Employees must provide and record a valid Utah residential address within 30 days of their start date.</p> <ul> <li>Full consideration will be given to applicants who apply on or before the priority review date indicated above. </li><li>More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx </li></ul> <p>Cover letter and resume required with dates of employment and references.</p> <p>SLCC Highlights</p> <p>Salt Lake Community College is Utah's largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.</p> <p>Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.</p> <p>FLSA Non-Exempt SLCC Information</p> <p>Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.</p> <p>Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.</p>