<p>Job Description: Operations Specialist</p> <p>Key Responsibilities:</p> <ul> <li>Assist Account Manager with carrier relationships and selection. </li><li>Negotiate rates and schedule shipments. </li><li>Use HERO software for tracking and management. </li><li>Maintain contact with carriers for smooth delivery. </li><li>Review carrier performance for future shipments. </li><li>Act as liaison between clients, carriers, and shippers. </li><li>Track changing rates and choose the best deal. </li><li>Resolve in-transit issues and ensure on-time delivery. </li><li>Track and document shipment costs. </li><li>Handle customer claims and payment issues. </li><li>Enter and update shipment info in software. </li></ul> <p>Qualifications:</p> <ul> <li>High school diploma or GED required; bachelor's degree preferred. </li><li>1+ year in freight brokerage or logistics preferred. </li></ul> <p>Skills Needed:</p> <ul> <li>Strong customer service and communication skills. </li><li>Detail-oriented with the ability to multitask. </li><li>Motivated and thrives in a fast-paced environment. </li><li>Quick learner and problem solver. </li></ul> <p>Top Notch Training:</p> <ul> <li>Hands on learning with current broker team </li><li>Peer mentorship </li><li>Operational excellence reviews </li><li>2 week new hire training </li></ul> <p>Mega Awesome Perks:</p> <ul> <li>Commission on Account </li><li>Medical, dental, vision, and life and disability insurance </li><li>401(K) matching </li><li>Birthday celebrations </li><li>Health and wellness initiative including gym membership </li><li>Annual parties </li><li>PTO and Flex holidays </li><li>Company sponsored outings </li></ul> <p>MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.</p> <p>If you are unable to apply online due to a disability, contact the HR Department at</p> <p>(910) 332-0820 ext. 1030</p>