<p>Arvato is hiring a customer relationship-driven Account Manager to manage our services for a high-tech client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution, and changes to the scope of the program. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client's expectations. You will also serve as a liaison between the client's expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control, and growth.</p> <p>YOUR TASKS</p> <ul> <li>Act as key client contact and build strong working relations with decision makers </li><li>Ensure SLAs are met and monitored per contractual agreement </li><li>Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing, and rewarding </li><li>Manage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting process </li><li>Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business </li><li>Lead new process development and continuous improvement throughout the supply chain to meet quality standards </li><li>Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations </li></ul> <p>YOUR PROFILE</p> <ul> <li>Bachelor's degree in Supply Chain Management or Business (or comparable work experience) </li><li>Proven track record of min. 3 years of Account Management, Program Management, or Customer Service Management in a Supply Chain / Logistics environment </li><li>Experience in managing a team </li><li>Excellent communication skills </li><li>Assertive, analytical, and able to establish priorities </li><li>Advanced Excel skills </li><li>Good working knowledge of SAP preferred </li></ul> <p>WE OFFER</p> <ul> <li>Salary range for Ontario, CA: $110,000-$120,000 per year </li><li>Medical, Dental, Vision, Life Insurance, and Disability Pay </li><li>401(k) with company matching up to 6% </li><li>Paid Time Off, including paid holidays </li><li>Flexible Spending Accounts </li><li>Voluntary benefits such as legal and financial assistance, pet insurance, and more </li><li>Employee Assistance Program </li><li>Ongoing employee development opportunities including tuition reimbursement, scholarships, and training </li><li>Commuter benefits </li><li>Employee engagement activities </li></ul>