<p>GENERAL SUMMARY:</p> <p>A core member of the management team, working in a manner consistent with the Company's Core Values, policies, specifications, Food Safety & Sanitation, and quality assurance to promote the finest guest and team member experience. The Manager models and acts in accordance with Legal Sea Foods' policies and standards.</p> <p>ORGANIZATIONAL RELATIONSHIPS:</p> <ul> <li>This Position reports to: Assistant General Manager. </li><li>Positions that report directly to this position: The Front of House Supervisors and all team members within the assigned department report directly to the Manager. In larger restaurants, Managers report to the AGM. Additionally, the Manager has a supervisory role over all team members within the department(s) they oversee, ensuring proper hiring, training, scheduling, and performance management. While FOH departments (such as Beverage, Training, Host/Takeout, or Server/Runner- Busser) generally report to a Manager, the AGM is responsible for appropriately overseeing management duties, staffing, and team members retention. </li></ul> <p>DUTIES & RESPONSIBILITIES:</p> <ul> <li>The Incumbent, at the discretion of the AGM, will have oversight of one of the following FOH departments: Beverage, Training, Host/Takeout, or Server/Runner-Busser. </li><li>When assigned oversight of a department, the Incumbent is responsible for all people-related aspects, including hiring, training, scheduling, and performance management. </li><li>In the absence of the General Manager or the Assistant General Manager, the Incumbent is responsible for overseeing and directing the work of all FOH departments. </li><li>The Incumbent exercises discretion and independent judgment in overseeing assigned departments, including implementing management policies, controlling labor costs, hiring, scheduling and investigating and resolving significant operational issues. </li><li>Assigns, instructs, reviews, and approves work of FOH Supervisors and assigned department FOH team members within the department(s) they oversee while working in the restaurant. </li><li>Responsible for the development and growth of the FOH Supervisors and FOH team members within the assigned department. This includes empowering, delegating, following up on duties, and providing ongoing mentoring. </li><li>Determines appropriate staffing levels within assigned department for each shift and manages breaks, meal periods, and shift cuts based on business needs. </li><li>Participates in interviewing and hiring of FOH Supervisors and FOH team members, making recommendations for hiring decisions. </li><li>Completes and assists with performance appraisals for FOH Supervisors and FOH team members. </li><li>Handles discipline and performance management for FOH Supervisors and assigned FOH team members. </li><li>Authorizes and assigns overtime when necessary. </li><li>Ensures compliance with all Company policies and restaurant-specific procedures (e.g., Food Safety, Sanitation, Allergy, Responsible Alcohol Service, OSHA-related policies, and Team Member Handbook). </li><li>Performs job functions of other management personnel in their absence and/or in addition to them... </li><li>Addresses guest complaints and ensure overall guest satisfaction promptly and professionally. </li><li>Effectively utilizes all Company business systems (e.g., POS, HRIS, Hiring/Selection, Scheduling, Open Table, Inventory, and Labor Management Systems). </li><li>Represents the Company in handling complaints, disputes, and other grievances. </li></ul>