<p>The Supervisory Medical Support Assistant provides advanced leadership and administrative oversight across multiple service lines. The incumbent manages scheduling operations, consult coordination, patient flow, and administrative functions to include supervising Lead and Advanced Medical Support Assistants spanning across several specialties ensuring veterans receive timely access to care.</p> <p>The Supervisory MSA manages programs at the Medical Center as well as Winchester, Hagerstown, Ft. Detrick, Harrisonburg, Cumberland and Franklin/Petersburg VA clinics and provides direction to MSAs, Lead MSAs, and subordinate supervisors supporting multiple clinical specialties across Primary Care, Specialty Medicine, Surgery, Mental Health, Diagnostics, PM&RS and NFS.</p> <p>The Supervisory MSA oversees hiring, onboarding, training, competency assessment, and performance management of staff working in diverse clinical areas. The supervisor develops service-specific training and acts as mentor and subject matter expert for MSA operations across disciplines.</p> <p>The Supervisory MSA ensures accurate scheduling and consult management across all specialties and departments. Monitors workload and patient flow in high-volume and high-acuity clinics, coordinating across services to prevent bottlenecks; standardizes business practices across multiple specialties, e.g., recall/reminder management in Primary Care, coordination of inpatient to outpatient follow-up in Surgical Service, Insurance Capture Buffer, VEText, VA Online Scheduling, Open Slot Management, Audiocare, Patient Check-In (PCI) and ensures demographics and personal information is routinely updated for all inpatient and outpatient appointments; implements contingency staffing plans to support surge clinics (e.g., flu shot campaigns, COVID response, access improvement initiatives).</p> <p>The Supervisory MSA sets customer service standards for MSA staff, oversees quality reviews for consult tracking, ,collects and analyzes clinic access data across all specialties and serves as the adminstrative liaison between MSAS and clinical Chiefs.</p> <p>Work Schedule: Monday - Friday 8-4:30 PM</p> <p>Recruitment Incentive (Sign-on Bonus): Not Authorized</p> <p>Permanent Change of Station (Relocation Assistance): Not Authorized</p> <p>Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)</p> <p>Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.</p> <p>Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.</p> <p>Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA</p> <p>Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)</p> <p>Telework: Not Available</p> <p>Virtual: This is not a virtual position.</p> <p>Functional Statement #: 613</p> <p>Permanent Change of Station (PCS): Not Authorized</p>