<p>Job Details</p> <p>Job Location: Hotel Ziggy - West Hollywood, CA</p> <p>Salary Range: $19.61 - $19.61 Hourly</p> <p>Description</p> <p>About our company:</p> <p>Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.</p> <p>Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.</p> <p>At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.</p> <p>Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.</p> <p>Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions.</p> <p>https://www.springboardhospitality.com/</p> <p>Primary mission:</p> <p>As our Restaurant Barback, you are responsible for providing the highest quality of service possible to guests in an efficient and courteous manner while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.</p> <p>SCOPE OF WORK + TEAM</p> <ul> <li>Reports to Hotel Manager and Food & Beverage Supervisor </li><li>Supports food & beverage team, catering, events, pool & bar </li></ul> <p>RESPONSIBILITIES</p> <ul> <li>Ability to walk and stand during entire shift while approaching and servicing guests with all food and beverage requirements in an attentive, friendly, courteous and professional manner. Reports all issues and complaints to management. </li><li>Clear, clean and reset bar as needed and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects. </li><li>Sweep, mop and vacuum floors to ensure that bar area and hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing. </li><li>Be familiar with the organization of the restaurant and bar and know the function of each job position as well as having a thorough knowledge of menus and specials in the restaurant. </li><li>Perform opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean. </li><li>Follow all state liquor laws. </li><li>Handle food and beverage service, as required. Carry coffee pots and beverages throughout the room, refilling guests' cups and glasses as needed or requested. </li><li>Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. </li><li>Must be able to convey information clearly and evaluate the need to execute meeting guest needs as they arise </li><li>Must be able to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. </li><li>Must be effective in listening to, understanding, and clarifying the concerns and issues raised by guests and fellow associates. </li><li>Must be able to work with and understand financial information and data, and basic arithmetic functions to carry out cashiering functions in closing checks and servicing the guest and use the POS/Micros system in the hotel. </li><li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. </li><li>Maintain regular attendance in compliance with property standards, as required by scheduling which will vary according to the needs of the hotel. </li><li>Coordinate with Bar team and supervisors to assess work priorities, provide support, perform other duties as requested by management, and attend meetings as required by management. </li><li>Perform other job-related duties as assigned. </li></ul> <p>EXPERIENCE:</p> <ul> <li> <p>Prior Experience:</p> </li><li> <p>1 + year of experience working at a luxury/lifestyle hotel or restaurant equivalent</p> </li><li> <p>IT Expertise:</p> </li><li> <p>Technology savvy, able to use and comprehend handheld tablet and understanding of bar inventory</p> </li><li> <p>Education:</p> </li><li> <p>High School diploma or GED or related field or equivalent education experience preferred.</p> </li><li> <p>Subject Expertise:</p> </li><li> <p>Must be energetic and outgoing.</p> </li><li> <p>Must be service oriented with excellent customer service skills.</p> </li><li> <p>Must be able to follow directions with focus to detail, speed, and accuracy.</p> </li><li> <p>Must be able to sustain composure, remain calm and possess a positive attitude.</p> </li><li> <p>Must be a team player with the ability to work under minimal supervision.</p> </li><li> <p>Must be able to multi-task in a fast-paced work environment.</p> </li><li> <p>Must possess excellent organizational skills.</p> </li></ul> <p>OTHER EXPECTATIONS:</p> <ul> <li>Perform other job-related duties as assigned. </li><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Team Member Handbook. </li><li>Demonstrate a working knowledge of all company safety and security procedures. </li><li>Hours Required: Must primarily work during Food & Beverage Operation Hours as well as pre-opening hours </li></ul> <p>Additional Per Position</p> <ul> <li>Employee Rates at all of Springboard Hospitality s 35+ Hotels </li><li>Lead Share Program </li><li>Associate of the Month/Quarter & Company-wide Associate of the Year Programs </li><li>Associate Referral Bonus Program </li></ul> <p>Springboard Hospitality Core Values:</p> <ul> <li>CONNECTED. We are plugged into people, technology, and the cutting edge of culture. </li><li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. </li><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. </li><li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. </li><li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. </li></ul> <p>OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</p> <p>Qualifications</p> <p>Physical Requirements:</p> <p>Lifting/Pushing/Pulling/Carrying</p> <p>Continuously lifting / carrying boxes and supplies for storing and / or transporting them to or from the storeroom and or liquor storage and / or bar area weighing up to 30 lbs.</p> <p>Continuously pushing / pulling exerting up to 50 pounds of force (bar supplies)</p> <p>Bending/Kneeling</p> <p>Continuously bending, kneeling, stooping, when servicing behind the bar while checking, organizing, restocking, and / or cleaning glassware.</p> <p>Mobility</p> <p>Continuously moving around the hotel and restaurant while checking and servicing guests and stocking and restocking the bar</p> <p>Standing</p> <p>Frequently, while stocking and restocking bar supplies and checking inventory in storage rooms as needed, etc.</p> <p>Stationary</p> <p>Occasional, while conducting inventory and stocking of storage rooms with bar supplies</p> <p>Climbing Stairs</p> <p>Occasional, as needed to move around the hotel guest floors and / or responding to departmental calls, etc.</p> <p>Ladders</p> <p>None</p> <p>Driving</p> <p>None</p> <p>Work Environment</p> <p>Inside: 80% / Outside: 20%</p> <p>Describe any abnormal temperature exposures:</p> <p>None</p> <p>Hearing:</p> <p>X</p> <p>Critical</p> <p>Moderate</p> <p>Minimal</p> <p>Explain:</p> <p>Communicate with guests, clients, vendors, and staff and respond to calls, via radio, personally or over the phone.</p> <p>Vision:</p> <p>X</p> <p>Critical</p> <p>Moderate</p> <p>Minimal</p> <p>Explain:</p> <p>Moving around the hotel floors, inspecting, restocking, and cleaning bar. Being able to read and, write, create and enter bar related data into the handheld computer device and / or completing documentation of bar usage.</p> <p>Speech:</p> <p>X</p> <p>Critical</p> <p>Moderate</p> <p>Minimal</p> <p>Explain:</p> <p>Communicate with staff, department heads, guests, clients, vendors, etc. and respond to calls, via radio, personally or over the phone.</p> <p>Literacy:</p> <p>Critical</p> <p>X</p> <p>Moderate</p> <p>Minimal</p> <p>Explain:</p> <p>Reading, writing, communicating, reporting, and completing bar usage information in system. Conducting inventory and reviewing invoices, and purchase orders, of equipment and supplies used in the bar, etc.</p> <p>Chemicals/Agents (What they are and frequency of use)</p> <p>Cleaning agents used for the general cleaning of the bar and supplies as well as work area and disinfecting of frequently used and shared equipment, etc.</p> <p>Protective Clothing & Equipment Type</p> <p>Occasional, wear Nitrile gloves to protect hands from cleaning solution chemicals used for disinfecting and wiping equipment and supplies as well as frequently touched surfaces.</p> <p>Equipment Operation (List type and frequency of use)</p> <p>Continuously, using office equipment such as telephone, computer, printer, photocopy machine, keyboard, mouse, etc.</p> <p>Other Considerations</p> <p>None</p>