<p>Site: The Brigham and Women's Hospital, Inc.</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Summary</p> <p>Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.</p> <p>Does this position require Patient Care?</p> <p>No</p> <p>Essential Functions</p> <ul> <li>Perform routine administrative and clerical duties relating to a clinical service or physician practice office. </li></ul> <p>Manage patient referrals and link them to scheduled office appointments.</p> <p>Triage and manage complex telephone calls, utilizing courteous customer service skills.</p> <p>Schedule patient appointments and coordinate the scheduling of diagnostic testing.</p> <p>Ensures the completeness of all required benefits eligibility, waivers, etc.</p> <p>Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.</p> <p>Understands financial services and self-pay resources and provides patients with information as needed.</p> <p>Provide cross-coverage to the outpatient clinic front desk, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations.</p> <p>Utilizes ACD lines to schedule New, Existing and 2nd post-operative appointments in an expedient and professional manner, adhering to service level standards. Provides excellent customer service. Ensures customer satisfaction and compliance with departmental and service standards.</p> <p>Ability to handle confidential and sensitive information in providing messaging to the providers and LPN's.</p> <p>The scheduler will utilize the Scheduling Algorithm and Questionnaire built into EPIC to ensure the patient is scheduled with the correct provider, at the correct location and within the expected timeframe. This includes radiology needs as well.</p> <p>Works closely with the Practice Coordinator in monitoring work queue and metrics.</p> <p>Assists the Practice Coordinator with orientation, training and coaching of all new team members within the BWH MSC FXB Call Center. This also includes identifying re-training subject matter and providing excellent customer service. Being a role model to ensure customer satisfaction and compliance with departmental and service standards.</p> <p>Provides support and information to patients and providers to problem solve and manage complex administrative issues</p> <p>Entirely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.</p> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Licenses and Credentials</p> <p>Experience</p> <p>office experience 2-3 years required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. </li><li>Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. </li><li>Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. </li><li>Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. </li><li>Managing one's own time and the time of others. </li><li>Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>22 Patriot Place</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>Pay Range</p> <p>$17.36 - $24.45/Hourly</p> <p>Grade</p> <p>3</p> <p>At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.</p> <p>EEO Statement:</p> <p>The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>