<p>As a Claims Specialist, you will play a critical role in delivering a sweeter experience to our homeowners and insurance partners by managing all aspects of Managed Repair Program (MRP) roofing projects. This hybrid role combines responsibilities of both a Roofing Consultant and Project Manager, with a specialized focus on MRP jobs. Your primary objective is to scope and manage MRP jobs to ensure accurate assessments, quality execution, and full alignment with our Purpose, Mission, and Values-putting people first, making it easy, and doing the right thing.</p> <p>Key responsibilities include:</p> <ul> <li>Respond promptly to high-volume MRP leads provided through our managed repair programs. </li><li>Conduct thorough property inspections and scoping of MRP roofing projects. </li><li>Accurately document project details, job photos, inspection notes, and measurements in AccuLynx, ensuring all information is timely and complete. </li><li>Use AccuLynx to manage project status, communicate with internal teams, upload required documentation, and track project progress. </li><li>Manage project timelines and coordinate with production teams to ensure materials, crews, and schedules are in place for a successful build day. </li><li>Serve as the primary point of contact for the homeowner throughout the MRP project lifecycle, providing updates, answering questions, and ensuring customer satisfaction. </li><li>Travel outside your home market as needed to inspect and manage MRP claims in other territories. </li><li>Collaborate with regional leadership, internal departments, and insurance partners to ensure smooth execution and resolution of each job. </li><li>Uphold Apple Roofing's standards for professionalism, cleanliness, and quality craftsmanship on all job sites. </li><li>Embody and promote Apple Roofing's purpose of building a sweeter experience and core Values by creating trust, simplifying processes, and focusing on people. </li><li>Meet and maintain key performance indicators (KPIs), including: </li><li>Quality: based on customer feedback and internal standards, </li><li>Service: as reflected in Net Promoter Score (NPS) ratings, and </li><li>Cycle Time: ensuring efficient progression from job approval to job completion. </li></ul>